About this role

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Join our dynamic Accounts Receivable, Cash, Credit & Collections (ARCC) team as a Supervisor, where you will lead global billing operations and drive operational excellence. You will partner closely with Credit & Collections to unblock barriers, resolve complex invoicing disputes, and accelerate cash flow. By leveraging your enterprise billing expertise and continuous-improvement mindset, you will ensure accurate, compliant invoicing and scale processes in a high-growth environment. This is a vital role where your leadership will directly impact customer satisfaction and financial performance.

Key Responsibilities

- Oversee end-to-end global billing activities, including invoicing, adjustments, and account reconciliations.
- Partner with Credit & Collections to resolve billing disputes and escalations impacting cash collection.
- Investigate complex invoice disputes and billing discrepancies to unblock customer payments efficiently.
- Support cash collection acceleration by expediting credit turnaround and invoice corrections.
- Collaborate cross-functionally with Revenue, Finance, and IT to resolve billing bottlenecks.
- Manage month-end and quarter-end billing activities to ensure accurate and timely deliverables.
- Drive continuous process improvements and system enhancements for better billing accuracy and scalability.
- Ensure compliance with SOX 404 internal controls, company policies, and audit requirements.
- Serve as the primary escalation point for billing inquiries from internal partners and enterprise customers.

Qualifications

Required Qualifications

- Bachelor's degree in Accounting or Finance with 6+ years of relevant billing and AR experience (please confirm this inferred value).
- 2 to 3 years of experience in a global supervisory or team lead capacity.
- Operational proficiency in enterprise ERP systems, specifically SAP.
- Strong analytical, dispute-resolution, and root-cause problem-solving skills.
- Proven ability to lead teams and execute under pressure in a fast-paced environment.
- High proficiency in Google Workspace and advanced knowledge of MS Excel.

Preferred Qualifications

- Experience in high-tech, SaaS, or software and hardware industries.
- Familiarity with CRM platforms such as Salesforce, GetPaid, HighRadius, or Stuut.
- Comprehensive understanding of quote-to-cash workflows, concepts, and month-end close processes.
- Strong interpersonal and communication skills across cross-functional teams and external clients.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.