Assistant Room Division Manager - Splendido a Belmond Hotel Portofino

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.

We are seeking an Assistant Rooms Division Manager to join our guest-focused team Splendido.

This role will oversee the rooms departments with particular focus on Pool, Guest Experience, Housekeeping, Kid's Club, Gym, and Valet, ensuring that all standards and procedures are fully implemented and maintained.

He/she will report to the Rooms Division Manager.

Main duties and responsibilities:

- Oversee the Pool, Guest Experience, Housekeeping, Kid's Club, Gym and Valet departments and Collaborate to resolve issues.
- Coordinate staff, schedule shifts, and ensure an efficient workflow.
- Implement and enforce procedures for cleanliness, maintenance, and guest service.
- Conduct regular inspections and quality checks.
- Monitor departmental expenses, control costs, and maximize revenue.
- Ensure compliance with LQA (Leading Quality Assurance) and Belmond standards.
- Conduct team assessments and training.
- Promote a positive work environment and professional development.
- Handle guest complaints and concerns promptly.
- Uphold the company's commitment to exceptional service and attention to detail.

Requirements

- Experience: At least 5 years of previous professional experience in an equivalent role within an extra luxury brand, preferably at an international level.
- Education: Bachelor's degree in hospitality management or a related field preferred.
- Leadership: Strong leadership skills with the ability to motivate and manage teams effectively.
- Communication: Excellent communication skills, both verbal and written.
- Technical Skills: Proficiency with hotel management software (HMS).
- Adaptability: Ability to work flexibly under pressure in a fast-paced environment.
- Languages: Fluent in Italian and English; knowledge of additional languages is an advantage due to our international clientele.
- Organizational Skills: Exceptional organizational skills with great attention to detail.
- Standards Knowledge: Solid experience and knowledge of Leading Quality Assurance (LQA) standards.

Benefits

As a Assistant Rooms Division Manager, you’ll have the chance to grow your career, shaping the future of hospitality:

- Competitive compensation with a annual contract, according to C.C.N.L. Settore Turismo - Level 1. Availability is requested from November 2026.
- Insurance: medical and life insurance.
- Delicious meals provided by our staff canteen.
- Exclusive training programs, both online and in-person.
- Laundry service for work attire.
- Accommodation.
- The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond.
- Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on Trains, Cruises, Safaris, Fine dining experiences.

About Belmond:

Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests.

As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.

Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.