About this role
- As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Managers, Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia.
- Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps.
- The role involves significant communication at all levels internally and externally.
- A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.
Career Level - M4