About this role
What You Will Do
Delivery Leadership & Execution
- Own end-to-end delivery outcomes for AI and automation initiatives across Retirement, ensuring measurable business impact
- Define and lead delivery strategy, governance, and execution standards across the full pipeline
- Act as the global delivery authority, aligning priorities, resources, and execution to a single Retirement roadmap
- Drive portfolio-level planning and prioritisation, balancing demand, capacity, and strategic priorities
- Partner with business leadership to ensure a clear, high-quality demand pipeline
Automation & AI Solution Delivery
- Lead delivery across a broad solution landscape (workflow automation, Power Platform, document intelligence, GenAI)
- Ensure solutions are designed for enterprise scale, sustainability, and cross-market reuse
- Provide senior oversight on solution design decisions, ensuring alignment with business and technical strategy
Delivery Operations & Service Standards
- Own the design and implementation of a scaled delivery and support model
- Establish enterprise-grade governance, controls and service standards across all AI and automation solutions
- Ensure robust service ownership, monitoring and lifecycle management
- Lead continuous improvement across testing, release, change, and post-implementation processes
Global Delivery Network & Scaling
- Lead a globally distributed delivery capability (Lisbon and Manila)
- Define the scaling strategy for AI and automation delivery across regions
- Ensure consistent standards while optimising location strategy, capacity and resilience
- Build a model that enables rapid scaling without compromising quality or control
Stakeholder Management & Governance
- Act as a senior leader and trusted partner to Retirement business leadership, Technology and governance teams
- Influence key stakeholders on prioritisation, trade-offs and investment decisions
- Provide clear, structured visibility of delivery performance, risks and outcomes at leadership level
- Ensure full alignment with WTW risk, governance and Responsible AI standards
Team Coordination & Capability Development
- Lead a global team, driving alignment to shared objectives and outcomes
- Build and evolve the AI & Automation delivery capability, including structure, roles and skills
- Drive capability maturity, embedding best practices and consistent ways of working
- Play an active role in talent strategy, hiring and leadership development
What We Are Looking For
- University degree is required, preferably in Technology, Engineering, Business, Management, or a related field
- Fluency in English, both spoken and written
- Experience leading delivery of automation, AI or transformation initiatives
- Strong project/program management capability, including planning, prioritisation, risk management and stakeholder communication
- Good understanding of intelligent automation concepts (workflow automation, RPA/lightweight automation, low-code platforms)
- Practical understanding of AI use cases in business environments (eg GenAI, document intelligence, classification, knowledge solutions)
- Proven ability to work across business and technical teams to deliver scalable and maintainable solutions
- Strong communication and influencing skills, particularly in matrix and cross-functional environments
- Ability to operate across global teams and different organisational structures