Sr. Support Engineer 2 - L1 Ops, L1 support, Infra, Azure, Windows, Monitoring tools

Scope:

We are looking for an enthusiastic L1 Infra Engineer (8-10 years) to join our IT/Infrastructure team. (Immediate Joiners Preferred)

The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux).

This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Our current technical environment:

- Networking: Good understanding of Networking concepts

- Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).

- Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access

- General: Strong troubleshooting, analytical, and communication skills.

- Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD

- Familiarity with ITIL processes (Incident, Problem, Change Management)

- Certifications like CCNA/MCSA/RHCSA preferred

- Willingness to learn and work in a 24x7 support environment

- Hands-on L1 support experience in IT infrastructure

What you’ll do:

- Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.

- Track and resolve service alerts, ensuring timely updates in ticketing systems.

- Incident Management

- Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.

- Escalate issues to L2/L3 teams as required.

- Document incidents, root causes, and resolution steps for knowledge sharing.

- Server & Infrastructure Support

- Assist in administering Windows and Linux servers (user management, basic services, patching support).

- Support basic tasks in Active Directory, access management, and resource provisioning.

- Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).

- Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.

- Collaboration & Governance

- Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).

- Support compliance, security, and governance requirements as per company policy.

What we are looking for:

- Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory).
- Networking & Database Support
- 8-10 years of experience in L1 Infra, monitoring, windows/linux admin, ITIL, Incident management

- Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge.

- Familiarity with Windows & Linux administration (services, users, patching, logs).

- Knowledge of incident management and ticketing tools (ITIL Process).

- Troubleshooting and problem-solving skills with a logical approach.

- Good communication and documentation skills.

- Azure Fundamentals certification (AZ-900).

- Basic knowledge of automation (scripts, monitoring alerts handling).

- Familiarity with cloud security, backup & recovery concepts.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.