About this role
Key Responsibilities
- Make outbound calls to existing customers to follow up on service appointments, gather feedback, and ensure overall satisfaction with Porsche Aftersales services.
- Respond promptly and professionally to inbound customer inquiries related to service schedules, vehicle maintenance, and aftersales services.
- Maintain accurate and up-to-date customer information in the CRM system, including interactions, feedback, and service history.
- Regularly review and update customer contact details to ensure effective and timely communication.
- Coordinate closely with the Service team to schedule appointments and ensure a smooth and seamless customer experience.
- Address customer concerns and service-related issues promptly, escalating complex matters to the appropriate department when required.
- Analyse CRM and customer data to identify trends, opportunities for improvement, and areas requiring additional support.
- Provide professional support for switchboard and internal/external communication when required.
- Sort and distribute mail, route outgoing correspondence, and operate copying or duplicating equipment as needed.
- Provide relief support to clerical staff and perform related administrative duties when required.
- Communicate any operational issues or challenges to the Supervisor in a timely manner.
- Perform other duties and responsibilities as assigned by the Department Head/Manager.
Qualifications & Experience
- High School Certificate or equivalent.
- Minimum 2 years of experience in a CRM, Customer Service, Contact Centre, Aftersales, or similar role.
- Fluency in Arabic and English is essential.
- Strong customer service and communication skills.
- Excellent interpersonal and relationship-building abilities.
- Strong attention to detail and organizational skills.
- Ability to handle customer concerns professionally and efficiently.
- Computer literate with good knowledge of CRM systems and standard office applications.
- Ability to work effectively in a fast-paced, customer-focused environment.
Why Join Ali & Sons?
- Join an established and respected automotive organization in the UAE.
- Be part of the Porsche Aftersales team and work within a premium automotive environment.
- Opportunity to contribute directly to an exceptional customer experience.
- Work alongside experienced professionals in a supportive and collaborative team.
- Develop your expertise in CRM, customer relationship management, and automotive aftersales operations.
- Build a rewarding long-term career with Ali & Sons.