About this role
We are looking for Club Receptionist with the qualifications below:
- A complete understanding and ability to provide the service delivery expected Soho House members and by guests
- Ability to work well under the pressure of coordinating many requests at any given time
- Being approachable and reliable
- Ability to be flexible as the job changes
- Ability to work flexible hours, including weekends, holidays if necessary
- Spoken and written fluency in English and in Turkish
JOB DESCRIPTION
Responsibility for the care of club private members throughout their visit
- To use own initiative and to personally take any action appropriate to deliver a first class service
- Responsibility for private member’s check-in control, concierge duties and check-out
- To meet, greet and bid farewell to all private members – with a smile and making eye contact
- To escort private member guests to related place whenever possible
- Fully understand and operate the telephone systems
- Fully understand and operate the club private membership system
- Accountable for the Club Reception cash handling issues
- To have a basic knowledge of the surrounding area in order to assist guests with their queries