About this role
Summary
Workshop Team Leader manages and coordinates workshop activities, ensuring safe, high-quality, and efficient vehicle repair and maintenance in line with Al Mansour Automotive standards.
Tasks
- Provide advanced product/service information and respond to complex customer questions.
- Respond to basic issue escalations promptly and provide managerial approvals as required.
- Ensure adherence to organizational policies, procedures, regulatory codes; seek authorization for exceptions.
- Provide fault isolation and resolution to address issues promptly.
- Assign short-term work schedules to subordinates to meet expectations within timelines.
- Carry out relatively simple testing and quality assurance tasks.
## Education
Bachelor's degree in a relevant field; additional management or technical certifications are an advantage.
Experience
2 to 4 years of experience, including team coordination or people management responsibilities.
Skill
- Technical Troubleshooting & Diagnostics
- Automotive Systems Knowledge
- Use of Workshop Tools & Diagnostic Equipment
- Quality & Safety Compliance
- Team Leadership & Coaching
## Competencies
- Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
- Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity."
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