Field Service Specialist

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Field Service Specialist serves as a senior technical resource and field operations partner, providing expert support for facility startups, operational disruptions, service capacity challenges, and workforce readiness initiatives across the MHE Solutions network. This role functions as the primary escalation point for complex equipment and system issues, while delivering field-based coaching, technical guidance, and onboarding support to service technicians. The Field Service Specialist collaborates with operational leadership to enhance service performance, drive continuous improvement, and ensure operational excellence, while serving as a subject matter expert on field service processes, technologies, and business systems. This individual represents the Kenco culture and reinforces our values through everyday actions.

Functions

- Coordinate operational readiness activities for new site startups, including startup budget tracking, resource deployment planning, readiness assessments, and status reporting to operational leadership.
- Monitor startup and deployment-related expenditures, ensuring compliance with approved budgets and providing reporting, analysis, and recommendations to operational leadership.
- Facilitate technician onboarding and field-based training programs in partnership with Learning & Development and operational leadership, providing subject matter expertise, field validation, and coaching support.
- Participate in technician interviews and provide technical assessments and hiring recommendations to management.
- Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments to operational leadership.
- Provide recommendations to Operations Managers and Regional Service Managers regarding workforce readiness, technical capability gaps, process improvements, and operational efficiencies.
- Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs, ensuring equipment readiness, technician onboarding support, business continuity, and service performance.
- Serve as the technical escalation point for complex equipment, system, and operational issues, providing advanced troubleshooting expertise, maintenance support, and reliability guidance.
- Deliver hands-on coaching, technical training, and developmental feedback to field technicians while serving as a subject matter expert on field service processes, technologies, business systems, and the Kenco Konnector program.
- Partner with Operations Managers and Regional Service Managers to assess workforce readiness, prioritize field support deployments, and identify opportunities to improve service delivery and operational efficiency.
- Build and maintain strong customer relationships by providing expert technical support and representing Kenco's service, quality, and safety standards.
- Support the Kenco Operating System (KOS) through continuous improvement initiatives, operational audits, investigations, and actions that enhance safety, inventory accuracy, equipment performance, and overall operational effectiveness.

Qualifications

- High school diploma or equivalent requires, Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred
- 5-8 years of experience in material handling equipment service, maintenance, or related technical field
- 2-4 years of supervisory or lead technician experience required, demonstrating ability to manage, coach, and develop technical teams
- Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems
- Proven ability to train and mentor others in technical environments
- Strong working knowledge of business systems and technology platforms
- Prior experience as a trainer or lead technician preferred
- Capable working with Microsoft Excel, Word, and Outlook. Capable of setting up an iPad.
- Certified forklift operator trainer

Competencies

- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Decision Quality - Making good and timely decisions that keep the organization moving forward.
- Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

- This position is expected to travel approximately 50% - 75%.

- A passport is not required, but recommended.

- Flexibility to deploy on short notice based on business needs

Disclosures

- For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
- The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
- Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered:

- Medical insurance including HSA, HRA and FSA accounts
- Supplemental insurance including critical illness, hospital indemnity, accidental injury
- Dental Insurance
- Vision Insurance
- Basic Life and Supplemental Life
- Short Term and Long Term Disability
- Paid Parental Leave
- 401(k)
- Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment)
- Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.
https://www.eeoc.gov/poster
For California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/