Inside Sales Representative

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen , with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland .

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

At 3Shape Audio, we help hearing care professionals and partners work smarter through innovative digital solutions. Our technology supports modern hearing care workflows and helps customers deliver efficient, high-quality service.

We are looking for an ambitious Inside Sales Representative to help expand our commercial reach of 3Shape Audio. You will develop new sales opportunities, support reseller channels, and turn customer interest into measurable business growth.

Primary responsibility:

As Inside Sales Representative, you will identify, develop, and close sales opportunities for 3Shape Audio solutions. You will work with inbound and outbound leads, conduct discovery, deliver virtual presentations and demos, prepare proposals, and help reseller partners progress opportunities in their markets.

You will collaborate with Sales, Customer Success, Marketing, and partner teams to keep opportunities moving, support reseller activity, maintain an accurate CRM pipeline, and create a clear customer experience from first contact to handover.

What you will do:

- Identify and qualify new sales opportunities through inbound, outbound, warm, and cold prospecting.
- Conduct discovery to understand customer needs, workflows, goals, and decision processes.
- Deliver tailored virtual presentations and demos that clearly position the value of 3Shape Audio solutions.
- Prepare proposals and align with customers on value, scope, commercial terms, and next steps.
- Manage opportunities through the sales cycle with a focus on conversion, revenue growth, and partner-enabled market expansion.
- Maintain high productivity, commercial urgency, and ownership of opportunities and reseller-driven activities under management.
- Keep CRM records, proposals, activities, notes, and opportunity status accurate and up to date.
- Conduct timely follow-up after each customer interaction, presentation, demonstration, and proposal.
- Define and drive clear next steps for every opportunity to maintain momentum and progress.
- Monitor pipeline health, reseller activity, conversion progress, and market signals, sharing relevant updates, risks, and opportunities with stakeholders.
- Act as a professional and trusted commercial point of contact for prospects, customers, and partners.
- Build strong relationships through clear communication, active listening, and consistent follow-up.
- Support customers with relevant product information, workflow guidance, and practical answers during the sales process.
- Work closely with reseller and partner teams to strengthen account coverage, mature opportunities, and increase customer conversion in priority markets.
- Ensure a smooth transition from sales to onboarding and customer success after close.
- Build and maintain productive working relationships with reseller sales teams to support opportunity creation, qualification, and conversion.
- Help reseller partners identify target accounts, follow up on leads, and activate campaigns that increase market coverage and sales momentum.
- Support reseller account plans by contributing pipeline insights, customer feedback, opportunity status, and recommended next actions.
- Enable partners with clear product messaging, sales materials, demo support, and practical guidance that helps them position 3Shape Audio solutions effectively.
- Track partner-driven opportunities and ensure reseller activities are reflected accurately in CRM to improve visibility, forecasting, and execution.
- Develop and maintain strong knowledge of 3Shape Audio solutions, releases, workflows, and value propositions.
- Stay informed about hearing care market trends, customer needs, competitive dynamics, and relevant industry developments.
- · Contribute to internal sales activities, process improvements, trainings, events, and commercial initiatives.
- Share customer feedback and market insights with Product, Customer Success, Support, and Sales colleagues.
- Represent 3Shape Audio professionally in virtual meetings, customer interactions, tradeshows, and events.

What we are looking for:

- Experience from B2B sales, inside sales, account management, channel sales, reseller management, lead development, customer success, sales support, or another customer-facing commercial role.
- Experience from audiology, hearing care, audio technology, healthcare technology, SaaS, software, or other technology-driven industries is an advantage.
- Strong communication, presentation, discovery, and relationship-building skills.
- Ability to understand customer and reseller needs and translate them into clear commercial proposals, account actions, and solution recommendations.
- Structured approach to pipeline management, account follow-up, CRM discipline, sales process execution, and partner activity tracking.
- Comfort working with digital tools, virtual demonstrations, CRM systems, Microsoft Office, and sales enablement platforms.
- Fluent English, with strong written and verbal communication skills; additional languages are an advantage.

You will thrive in this role if you:

- Are commercially driven and motivated by turning customer and partner engagement into measurable business results.
- Enjoy engaging with customers, asking good questions, and helping them understand how technology can support their workflows.
- Work proactively, take ownership, and keep momentum through clear next steps and follow-up.
- Can balance consultative selling with structure, persistence, commercial discipline, and attention to detail.
- Collaborate naturally across functions and know when to involve the right colleagues to create the best customer outcome.
- Bring sound judgment, accountability, and a positive, solution-oriented mindset to your work.

Other information:

- Occasional travel may be expected for customer meetings, internal collaboration, tradeshows, and industry events.
- This job description is intended to describe the general nature and level of work for the role. Responsibilities may evolve over time to reflect customer, market, and business needs.

Being the part of us means:

- Meaningful work that helps to change the future of dentistry
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- A healthy work-life balance
- Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe
- Opportunity to become a part of the success that 3Shape has created over the past 25 years.

We will be glad to welcome you to our team!

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/

You can contact our Talent Acquisition team via email: [email protected] .