Quality Assurance

Quality Assurance

Job Description

This position listens to Call Center Agents phone calls to make sure all employees are following the guidelines in place.

Must haves:

- Strong listening and communication skills.

- Extreme attention to detail

- Possesses a growth mindset, be trainable and open to new skills

- Track performance of collection agents and update call monitoring forms. Provides daily communications updates to the senior management team.

- Ensure the employees are giving our customers accurate information in a courteous and professional manner

- Provides feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email and calibration calls.

- Identify and recommend procedural improvements.

Skills Required

- High School Diploma or equivalent

- Good written, verbal, active listening, and phone communication skills

- Proficient computer skills

- Bilingual/ Spanish speaking

Benefits

- 401k

- Full health care, dental, vision after 60 days

Applicants with a strong customer service background and a passion for quality control are encouraged to apply. If you're a bilingual professional with a keen eye for detail and a commitment to excellence, we would like to hear from you.

Job Type: Full-time

Experience:

- Manufacturing: 1 year (Preferred)