About this role
Sales Support Specialist
If you are a creative solution seeker who loves talking to people, building relationships, and finding ways to turn obstacles into opportunities, you may be exactly who we’re looking for.
Fire Protection Services, LLC is looking for a highly motivated Sales Support Specialist to work alongside and support our high-performing Sales Team.
This is not a position where you simply wait for the phone to ring.
We are looking for someone who is comfortable picking up the phone every day, making outbound calls to prospects, creating new opportunities, and strategically setting quality appointments for one of our Outside Sales Representative. You should enjoy the challenge of getting past gatekeepers, working through objections, finding creative ways to connect with decision-makers, and figuring out the next best move when the first approach doesn't work.
You’ll collaborate closely with our Outside Sales Rep. to keep opportunities moving, build relationships, and help grow our customer base.
Job Description:
- Make 35+ consistent daily outbound calls to prospects and potential customers to generate sales opportunities.
- Strategically schedule qualified appointments for Outside Sales Representatives and help maximize their time in the field.
- Research prospects, identify decision-makers, and develop creative approaches for getting conversations started.
- Work through gatekeepers, objections, and other barriers instead of allowing them to stop the sales process.
- Follow up consistently with prospects and customers to build relationships and keep FPS top of mind.
- Build and manage daily prospecting and lead lists while identifying new opportunities for the Sales Team.
- Maintain accurate customer, prospect, activity, and opportunity information within our sales database/CRM.
- Collaborate with Outside Sales Representatives to determine where additional prospecting, follow-up, or support is needed.
- Assist with customer visits and provide additional sales support as needed.
FPS Mindsets:
At FPS, how you approach the work matters just as much as the work itself.
Relentless Hustle
You don’t wait for opportunities to come to you. You pick up the phone, make the next call, send the follow-up, try another approach, and keep pushing forward.
Relationships First
Behind every lead is a person. We believe in building genuine relationships, listening to our customers, earning trust, and creating long-term partnerships—not simply making a sale.
Better Together
Sales is a team sport. You’ll work closely with Outside Sales, Operations, Support, and other departments to share information, solve problems, and create the best experience possible for our customers.
Ever Evolving
What worked yesterday may not work tomorrow. We want someone who is coachable, curious, willing to try new approaches, learn from results, and continuously improve how they prospect, communicate, and support the Sales Team.
Who Will Thrive in This Role?
You may be a great fit if you are highly organized, confident on the phone, naturally competitive, and comfortable working in a fast-paced environment.
You should be someone who hears “no,” “not interested,” or “we already have a provider” and thinks, “Okay—how can I approach this differently?”
We’re looking for someone who can balance persistence with professionalism and understands that successful prospecting requires consistency, creativity, relationship-building, and follow-through.
About Fire Protection Services
FPS was founded in 1988 and is a locally owned and operated company. We provide protection, support, and peace of mind to the communities in which we live and work by servicing commercial fire and life safety systems.
As a rapidly growing company, we believe in empowering our Team Members and creating opportunities for growth and advancement. You’ll work alongside people who challenge you, support you, hold you accountable, and celebrate wins together.
We Offer
- Competitive base salary plus bonus opportunities
- Company health insurance
- 401(k)
- Comprehensive PTO
- Opportunities for professional growth and advancement
- A collaborative, high-accountability sales environment where great performance is recognized