About this role
JOB TITLE: Clinical Team Coordinator
DEPARTMENT : Clinical Services
POSITION SUMMARY
The Clinical Team Coordinator supports daily clinical operations, staff coordination, and workflow management to ensure the delivery of high ‑ quality hospice care for patients and families. This role reinforces regulatory compliance, strengthens interdisciplinary collaboration, and promotes a culture of professionalism, accountability, and continuous improvement. Working closely with the Team Leaders, the Clinical Team Coordinator provides operational oversight, assists with staff development, and ensures timely follow ‑ through on clinical and administrative tasks. The position serves as a reliable point of support for field staff, facilitates communication across departments, and helps maintain smooth, consistent functioning of the clinical team.
The Clinical Team Coordinator models steady leadership, resourcefulness, and strong organizational skills while contributing to patient ‑ centered care, staff engagement, and overall team performance. Key Qualities include:
- Communication & Collaboration: Open, respectful, and proactive communication across all departments.
- Accountability & Organization: Ownership of clinical team outcomes, timely follow‑up, and accurate documentation.
- Professionalism: Steady, supportive leadership in high‑stress environments.
- Proficiency & Mentorship: Clinical expertise, resourcefulness, and commitment to staff development.
WORKING RELATIONSHIPS
REPORTS TO : Director of Clinical Services
SUPERVISES : None
INTERPERSONAL RELATIONSHIPS : All comments, actions and behaviors have a direct effect on the publics perception of Hospice Austin. Interactions with patients, family members, physicians, referral sources, visitors, co-workers, etc. must be in a manner that is courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork and positive relations.
ESSENTIAL FUNCTIONS
1. Clinical Oversight & Patient Care
- Morning Meeting Support: Complete morning reporting in a timely manner. Assist with census review, staffing coverage checks, safety concerns, and overnight updates. Step in to lead morning meeting when Team Lead is unavailable.
- Task List Coordination: Manage uncovered visits, collaborate with Team Leads and field staff to ensure timely assignment and follow ‑ through. Email Task List to field staff and Reception in a timely manner and update throughout the day as needed.
- Support biweekly Interdisciplinary Group (IDG) meetings: Prepare materials, track POC updates, SMART goals, and eligibility items; support Team Lead during biweekly IDG and step in to lead when Team Lead is unavailable.
- Transfer Coordination: Assist with arranging transfers to HACH/respite, ensuring orders, communication, and transport steps are completed.
- Level of Care Monitoring: Track hospital LOC, continuous care documentation, PAD status, and SIA compliance; escalate concerns and update records when necessary.
2. Compliance, Quality, & Risk Management
- Documentation Audits: Review timeliness/accuracy of assessments, POCs, HOPE time points, supervisory visits, and terminal status evaluations.
- Timesheet Review: Lock and approve EMR timesheets, working with field staff to correct as needed.
- Oversee Relatedness Documentation: Track outside appointment requests and ensure documentation is complete in EMR and through the TAP form process.
- Ensure proper execution and charting of OOH ‑ DNR forms and other critical paperwork.
- Maintain emergency preparedness awareness and reporting expectations.
3. HR, Payroll & Staff Support
- Hiring & Onboarding Assistance: Participate in interviews, onboarding tasks, and orientation scheduling and follow ‑ up.
- Education & Compliance Monitoring: Track Relias completion, support staff education, and help coordinate team ‑ building activities.
- Review and approve Paycom timecards, expenses, punch changes, and PTO in a timely manner.
- Opportunities for Improvement: Assist Team Leads with documentation auditing and incident investigations for EthicsPoint Opportunities for Improvement and Medication Variances.
- Coordinate with DME vendor on DME issues, lost equipment, and escalations.
4. Leadership Presence & Professional Standards
- Professional Communication: Model calm, proactive communication and reinforce professionalism across the team.
- Facility Relationship Support: Maintain presence in facilities, assist with relationship ‑ building, and support Team Lead during facility visits.
- Safety & Improvement Culture: Reinforce safety practices, accountability, and continuous improvement initiatives.
- Office Presence: Maintain consistent presence at Spicewood office when not in the field or facilities.
5. Conducts other duties as delegated by Team Lead or Director of Clinical Services.
Qualifications
- Graduation from an approved school of professional nursing as determined by the Board of Nurse Examiners.
- Unrestricted license as a Registered Nurse by the Texas Board of Nurse Examiners.
- Valid Texas drivers license, auto liability insurance and safe driving record.
- Knowledge of hospice federal and state regulations.
- Strong computer skills including knowledge of and experience with Microsoft Office products and experience with electronic medical records (EMR).
- CPR certification.
- Strong clinical, communication, and clinical skills.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Compassionate, patient-centered approach with a focus on holistic care.
- Ability to handle emotional and difficult situations with professionalism and empathy.
PREFERRED SKILLS:
- Minimum of 2 years of nursing experience, with at least 1 year in hospice care preferred.
- Experience in leadership or supervisory roles.