First Impression Specialist

The First Impression Specialist serves as the face of the Wichita office, creating a welcoming, professional, and service-oriented experience for clients, visitors, and associates. This role is responsible for fostering a positive first impression of IMA while supporting office operations, administrative services, and workplace coordination. Success in this position requires exceptional customer service, strong organizational skills, attention to detail, and the ability to anticipate needs in a fast-paced environment.

Client & Visitor Experience

- Creates a warm, professional, and memorable first impression for every visitor.

- Greets guests promptly and enthusiastically upon arrival.

- Ensures visitors are checked in efficiently and directed appropriately.

- Anticipates guest needs and resolves issues before they become concerns.

- Consistently receives positive feedback from clients, visitors, and associates.

Reception & Office Coverage

- Maintains a polished, organized, and professional reception area.

- Provides reliable front desk coverage and ensures calls and visitors are handled promptly.

- Demonstrates excellent judgment when interacting with clients, vendors, and associates.

- Serves as a knowledgeable resource for office procedures, directions, and general inquiries.

Associate Experience

- Creates a warm, engaging, and welcoming experience for all associates. Plays a large part in setting the tone for our culture.

- Assists new associates in feeling welcomed and connected during onboarding.

- Builds positive relationships with associates across all departments.

- Proactively offers support wherever needed.

Operational Excellence

- Acts as the backup for sorting, delivering and scanning mail. Strong attention to detail is given to ensure mail is routed appropriately.

- Coordinates catering services for meetings, events, training sessions, and office functions, ensuring timely delivery, accurate orders, and a positive associate and guest experience.

- Identifies facility or service issues and reports them appropriately.

- Follows through on requests and commitments with consistency and attention to detail.

- Works effectively with entire administration team to deliver best in class service and to keep the building in excellent condition.

Professionalism & Communication

- Communicates clearly, professionally, and courteously with all stakeholders.

- Responds to requests in a timely manner and keeps others informed.

- Demonstrates discretion and professionalism when handling sensitive information.

- Represents IMA's values and culture in every interaction.

Proactive Ownership

- Takes initiative to improve processes and enhance the office experience.

- Anticipates needs rather than waiting for direction.

- Finds solutions, removes obstacles, and helps the office run smoothly behind the scenes.

- Looks for opportunities to elevate both the client and associate experience.

Success in This Role

A successful First Impression Specialist is the welcoming face of IMA, creating outstanding experiences for clients, visitors, and associates. They ensure the office is professional, organized, and inviting, while proactively supporting daily operations, fostering engagement, and delivering service that reflects IMA's culture and commitment to excellence.

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend , Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

• Business Insurance Magazine – Best Places to Work in Insurance
• US Insurance Awards – Community Outreach Project of the Year
• U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist
• Inc. Magazine Best Workplaces
• Inc. 5000 – List of Fastest Growing Companies
• Alaska Journal of Commerce – Best Workplaces in Alaska
• Charlotte Business Journal – Best Places to Work
• Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• Connecticut Top Workplaces
• Dallas Business Journal – Best Places to Work
• Denver Business Journal – Best Places to Work
• Denver Business Journal – Fast 50
• Kansas City Business Journal – Best Places to Work
• Los Angeles Business Journal – Best Places to Work
• Puget Sound Business Journal – Washington’s Best Workplaces
• Tampa Bay Times – Best Workplaces
• The Salt Lake City Tribune Top Workplaces
• Utah Business – Best Places to Work
• Wichita Business Journal – Best Places to Work

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.