Quality Technician - Level III - SHOP

We are looking for a talented Quality Technician- Level III to join our team specializing in Quality for our Cummins Inc. facility in Rocky Mount, NC .

In this role, you will make an impact in the following ways:

- Support Engineers : By assisting in production-related and inspection jobs, you ensure smooth operations and help maintain high-quality standards.

- Quality Monitoring : Your role in monitoring material quality and making necessary adjustments ensures that the final products meet the required specifications.

- Documentation and Records : Maintaining accurate documentation and records helps in tracking progress, ensuring compliance, and facilitating audits.

- Defect Identification : Comparing physical characteristics of components and products to technical specifications allows you to identify and address defects early in the process.

- Testing and Reporting : Conducting simple tests and preparing technical reports provides valuable data for decision-making and continuous improvement.

- Measurement Equipment : Your expertise in using and programming measurement equipment ensures precise and reliable product testing.

- Customer Assistance : Assisting customers in understanding product specifications and measurement data helps build trust and ensures proper product application.

- Equipment Maintenance : Ensuring the proper maintenance and calibration of measurement and test equipment guarantees consistent and accurate results.

- Serve as the primary point of contact for customers, maintaining daily communication via email, phone, and virtual meetings.
- Document customer complaints accurately and support customers with technical information and replacement part orders.
- Act as the Voice of the Customer , effectively communicating customer concerns and feedback to the plant and internal stakeholders.
- Coordinate and follow up on customer issues with cross‑functional internal teams to ensure timely resolution.
- Support the team in the review, approval, and closure of Material Non Conformances in Quality Management System portals.
- Manage the receipt and shipment of parts by issuing RMAs and creating sales orders as required.
- Complete and maintain customer documentation within customer-specific portals, including 8D submissions.
- Lead the implementation of short‑term containment and corrective actions for customer portal issues within 24 hours of notification.
- Create presentation slides for the customer biweekly/ monthly meetings to communicate updates on the customer corrective actions.
- Interact daily with onsite technicians to retrieve best possible issue description along with supporting them with necessary information about parts, issues, delivery timings, etc.
- Developing cordial and healthy relationships with the customer through supportive actions to build trust.