Scheme Manager - Homeownership

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Scheme Manager - Homeownership

Ipswich

£24,654 - £25,416 per year

35 hours per week, Monday to Friday, 9:00am – 5:00pm

We have an exciting opportunity for a Scheme Manager to join our Homeownership team, which sits within Sanctuary Independent Living Services (SILS), and work alongside a team of 11 Scheme Managers. In this role, you will be managing a site of private retirement properties consisting of flats, houses and bungalows.

As Scheme Manager, you will be responsible for the day to day management of the communal areas of the buildings, including managing contractors for cleaning, gardening, and maintenance. You will also be responsible for reporting and monitoring repairs, hosting coffee meetings, joining resident meetings as well as monitoring the wellbeing and safety of the residents.

The role of Scheme Manager - Homeownership will include:

- Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services

- Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers

- Promote resident involvement and provide information on local community services and agencies to promote well being and independence

- Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately

- Ensure the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution

- Provide administrative support for the delivery of high quality and value for money housing services, including maintaining accurate records and supporting resales

- Assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery

Skills and experiences:

- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths

- Some experience of working with older people in a support capacity and understanding their individual needs or similar

- Working knowledge of the key needs and services available to residents

- Some experience of problem solving and implementing effective solutions, including referrals as needed

- Working knowledge of handling confidential and sensitive information

- Ability to interpret and maintain computerised information and documentation

- Good interpersonal and customer care skills

- Occasional travel may be a requirement of the role; therefore a full valid driving license is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

- A pension scheme with employer contributions from Sanctuary

- Life Assurance

- Employee Advice Service including counselling

- Cycle to Work scheme

- Voluntary health plans

- Employee discounts

- Wellbeing support and tools

- Employee recognition scheme

- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

- Role salary is £24,654 (rising to £25,416 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 7 October 2026

If you are applying internally, don't forget to use your internal careers account to submit your application.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.