Employee Benefits Representative

Position Responsibilities may include, but not limited to

- Serve as a primary point of contact for employees and managers regarding benefits eligibility, enrollment, coverage, claims, and plan provisions

- Administer day-to-day benefit transactions, including new hires, qualifying life events, rehires, changes, terminations, and dependent eligibility

- Research and resolve benefits questions and issues, utilizing the benefits hotline, HR systems, and other support channels while partnering with internal teams and external vendors as needed

- Maintain accurate benefits, payroll, and employee data across HRIS, carrier, and vendor systems; identify and resolve discrepancies and processing issues

- Support benefits billing, invoice reconciliation, payroll deductions, HSA contributions, and retirement plan transactions

- Coordinate with brokers, carriers, third-party administrators, and vendors, including supporting reporting, file verification, utilization reviews, and issue resolution

- Support benefits compliance, audits, required reporting, and documentation

- Lead or assist with new hire benefits education and annual open enrollment activities

- Identify opportunities to improve benefits processes, systems, and employee experience and recommend solutions

- Maintain confidentiality of sensitive employee and benefits information and perform other duties as assigned

- Support annual open enrollment activities, including employee communications, system testing, data validation, and issue resolution

Required Skills and Experience

- Associate’s degree in Human Resources, Business Administration, or a related field; equivalent relevant experience may be considered

- 2–4 years of experience in employee benefits administration, Human Resources, or a related field, with direct experience supporting benefit programs strongly preferred

- Working knowledge of employee benefit programs, including medical, dental, vision, life, disability, retirement, HSA/FSA, and other employer-sponsored benefits

- Experience working with HRIS, payroll, benefits administration, or other HR-related systems

- Strong analytical and problem-solving skills with exceptional attention to detail and accuracy

- Strong interpersonal and written communication skills with the ability to communicate benefits information clearly to employees, managers, and business partners

- Strong commitment to protecting confidential employee and benefits information

- Proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook; experience with SharePoint or similar collaboration tools preferred

- Familiarity with applicable federal and state benefit regulations and compliance requirements

Preferred Skills and Experience

- Bachelor’s degree in Human Resources, Business Administration, or a related field

- Experience with UKG or a similar HRIS/payroll/benefits administration system

- Experience supporting retirement plans, including 401(k) contributions, loans, payroll deductions, or related administration

- Experience with benefits billing, invoice reconciliation, vendor reporting, or benefits data analysis

- Experience supporting annual open enrollment and employee benefits education.

- Bilingual in English and Spanish

Physical Requirements

- Repetitive motions that include the wrists, hands and/or fingers

- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus