High Jewelry Client Coordinator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.   Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.   At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job mission

The coordinator, High Jewelry Client Role will be responsible for supporting the North American retail teams (U.S. & Canada) with the development of the high-end clientele. By assisting the Sr. Manager of HJ Clients with VIP client research, daily requests, jewelry and watch client strategy, Sponsorship & Gifting, and support with local & international events strategy.

Key Responsibilities

CLIENT DEVELOPMENT / DAILY REQUEST

- Support the boutique NA network in their daily Retail needs: client research & Wealth-X requests.
- Maintain Salesforce Data base: SA reassignments, creating relationships, and merging accounts. Reaching out to HQ for multimarket and client verifications.
- Assist with updating VIP Regional files for client development & activations.

BESPOKE EIP, VVIP & VIP SPONSORSHIPS & GIFTING STRATEGY

- Assist with the bespoke EIP / VVIP & VIP sponsorship initiatives, gather all submissions, update and track results.
- Assists with the daily VIP international boutique tours and appointment requests.
- Assist with the High-End Holiday Gifting: client submission, and PII gathering. Coordinate with HJ Experts for occasions: client submission, evaluation, & PII gathering.

- Assist with the allocation of High Jewelry event books and other arts & culture publications, gather all submissions, ensure PII gathering and oversea distribution to clients, High Jewelry Experts, and boutiques across the network.
- Assist with the HJ Clients Book project: Creating and updating the HJ Archive books & HJ Client books.

Event Strategy & Support

- Assist with the client strategy for local and international HJ & Watch events. Gathering all Regional client data ensuring PII accuracy and keeping track of the project to meet deadlines: client data extraction, client submissions, & multi-market approvals.
- CVIP tool management: Client submission, approvals & client confirmations, PV schedule, and galas.
- Create all client BIOs for events.

- Support the high jewelry team and experience team with on-site events as needed.

WATCH STRATEGY

Watch Strategy (Novelties), & Client Allocations

- Assist with the Watch client submission and allocation strategy. Manage the watch submission form, gather all nominations, and check on multi-market validations.
- Assist with daily watch approval request across the network.

New Special Order Watch Strategy & Approved Projects

- Assist with the NSO Watch Client Allocation strategy. Manage the watch submission form, gather all NSO nominations, check on multi-market validations.
- Assist with client arbitration and client approval communication.

Qualifications:

- Bachelor’s Degree.
- 1-3 years of related experience is required.
- Previous experience in jewelry industry is preferred.
- Excellent computer skills are required. (Especially PowerPoint & Excel)
- Emphasis on detail and excellent organizational skills.
- Excellent verbal and written communication skills.
- Excellent problem-solving and analytical skills.
- Ability to multi-task, work independently and with a team is essential.
- Interest in luxury products, fashion, arts, and travel is preferred.
- Flexibility to travel as needed.
- Spanish/French or additional languages is a plus.

Hourly Rate: $30-$34

#Richemont #WeCraftTheFuture