About this role
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Hourly salary range- $19.00-28.00- based on experience
Position Summary:
Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation.
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
- Health Insurance – Premiums as low as $6.41 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and paid holidays
- Tuition assistance for employees and scholarships available for employees children
- Discounts on our products and services
- Opportunities for growth throughout our footprint.
Essential Functions:
- Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer:
If a delivery cannot be made or completed
- To resolve after hours service requests
- Acts as the primary communication link with all drivers. Monitors all drivers progress in completing routes and ensures that drivers stay on trace/route.
- Assigns same-day deliveries to the appropriate driver.
- Communicates with Routing Specialist the following:
Exceptions about truck and driver availability for next day or week
- Coordination of repairs, maintenance, and inspection of vehicles
- Driver manifests
- Customer run-outs so that adjustments can be made to account
- Returning tickets per route for prior days deliveries
- Reviews with Delivery Manager the following:
Driver manifest
- All exceptions (off trace, overtime, mis-delivery, accidents, spills, etc.)
- Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.
- Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
- Participates in annual market performance goals.
Other Attributes Required:
- Strong communication and interpersonal skills
- Planning and scheduling skills
- Ability to work in a team environment
- Analytical skills
- Technology/computer skills
- Ability to hold others accountable
- A commitment to exceptional customer relations
Education:
A high school diploma or equivalent is required.
Experience:
Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone