About this role
What You Will Do:
- Manage inbound invoice-related queries through Salesforce, providing prompt, professional, and accurate responses.
- Investigate and resolve invoice discrepancies, credit note requests, rebills, and other billing-related issues.
- Process invoice corrections, credit notes, rebills, and manual invoices accurately and within agreed timelines.
- Liaise with internal teams to resolve invoicing issues and ensure accurate billing.
- Maintain accurate billing records and ensure all actions are documented appropriately.
- Support month-end invoicing activities and provide documentation for audit requests as required.
- Ensure compliance with internal financial controls, company policies, and relevant procedures.
- Provide general administrative support to Finance and carry out other ad hoc duties as required.
What You Bring:
- Bachelor’s degree in Finance, Accounting, Business, or a related field preferred.
- Equivalent practical experience may also be considered.
- 2–3 years of experience in invoicing, billing operations, finance administration, or a similar role.
- Experience handling customer or stakeholder queries in a case management system such as Salesforce.
- Experience processing invoice corrections, credit notes, and rebills in an ERP system such as AX or similar.
- Experience working in a high-volume, deadline-driven environment.
- Strong understanding of invoicing and billing processes.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Proficiency in ERP/accounting systems and Microsoft Excel.
What Sets You Apart:
- Experience with multi-currency transactions.
- Experience in a shared service or customer-facing finance environment.
You'll Be Successful If:
- Invoice-related queries are resolved accurately and within SLA.
- Invoice corrections, credit notes, rebills, and manual invoices are processed correctly and on time.
- Billing records are accurate, complete, and compliant with internal controls.
- Customers and internal stakeholders receive timely and effective support.
What's In It For You:
- Our success is built on our people. We are committed to creating an environment where everyone feels empowered to be their authentic selves and do their best work. Alongside a supportive and inclusive culture, we offer a range of benefits designed to make work both rewarding and enjoyable:
- Annual company bonus – we celebrate success together and reward both individual contributions and overall business performance.
- Well-being support – access to OpenUp, providing professional psychological support to help you stay healthy and balanced.
- Daily lunch and snacks – shared meals in the office create space to connect, recharge, and strengthen collaboration.
- Learning & development opportunities – access to external training and events, as well as our in-house LEARN platform, offering a wide range of courses and workshops to support your growth.
- Regular team events and socials – fostering connection, collaboration, and a strong sense of community.