Tele Growth Manager, GMNS (AIA)

Establishing lasting relationships is at the heart of our business and that’s exactly what members of our sales team do best. Use your high-reaching mindset and consultative approach to build exciting opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become a crucial part of our customers’ lives. Find your place in sales on #TeamAmex.

Small Merchants play a significant role in the strength of our economy and American Express has a history of being an advocate for Small Merchants. By providing marketing, payment solutions, and developing signature programs such as, our year-round Shop Small and Small Business Saturday programs, American Express has been transformative in helping Small Merchants get more customers to their businesses over the years.

Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and manages relationships with millions of merchants around the world who welcome our payment products. The Centralized Phone Group sits within GMNS and is a Growth team responsible for building unique experiences for merchants through effective business development, providing best-in-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.

The Tele Growth Manager leverages inside sales skills to retain and grow prioritized merchants. This position is responsible for proactively reaching out to customers to uncover DBV growth opportunities, expand enterprise partnerships and grow spend.

Required:

- 5+ years of experience in account management, client management, consultative sales, business development, or related commercial roles.
- Strong consultative selling and relationship management skills with demonstrated success driving business growth.
- Ability to identify client needs and translate them into actionable business opportunities.
- Strong communication, negotiation, presentation, and influencing skills.
- Ability to manage multiple priorities and drive outcomes in a complex environment.
- Hybrid – Phoenix

Preferred:

- Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce.
- Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions.
- Experience in a cold-calling environment a plus.
- Experience commercializing value-added products and service
- Experience collaborating across matrixed organizations.
- Analytical and financial acumen with the ability to evaluate business opportunities and client performance.
- Proven ability to build and manage senior-level client relationships.
- Bachelor’s degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.