Contract Service Delivery Trainer

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

*This is a Temporary/Seasonal Contract role expected to last approximately 3 months or longer*

Job Profile Summary

The Contract Service Delivery Trainer is responsible for designing and delivering job-specific onboarding and readiness training with a concentrated focus on Workday and OSV’s BPaaS systems and processes. This is a defined-term engagement to support a hiring surge. The successful candidate is adept at translating complex payroll operations into clear, actionable training for everyone from entry-level coordinators to seasoned payroll managers. Delivery offerings include role-based curriculum, sandbox-based hands-on practice, virtual instructor-led sessions, and post-go-live hyper-care support.

Essential Functions/Duties/Responsibilities

Other duties may be requested and/or assigned within the scope of the contract term.

- Training Needs Assessment – Confer with Lead Trainer, Service Delivery leadership, and subject matter experts to identify development needs and priorities specific to Payroll (US/Global).
- Curriculum Development – Design and develop training curricula, course materials, and learning assets using instructional design best practices.
- Sandbox Environment Management – Set up and maintain Workday training environments to support realistic, hands-on practice without disrupting live production data.
- Training Delivery – Lead engaging virtual ILT sessions for diverse audiences, including payroll processors, specialists, and seasonal employees; incorporate microlearning where appropriate.
- Evaluation & Optimization – Assess training effectiveness via surveys and knowledge checks.
- Administration – Coordinate training schedules, registrations, and invites for the duration of the contract; maintain training records and rosters, and hand off documentation at contract end.

Qualifications and Experience

- 3+ years specializing in Workday Payroll training or system administration
- Deep understanding of Workday business processes (BPs), security groups, and reporting structures related to payroll
- Experience with gross-to-net calculations, tax compliance, year-end processing, wage garnishments, and multi-state/global payroll compliance
- Fast learner able to acclimate quickly to a new tenant, team, and payroll policy set within a compressed contract timeline
- Ability to manage multiple training deliverables independently with limited guidance and minimal ramp-up support
- Excellent public speaking, facilitation, and written communication skills; patience with non-technical learners

Preferred Certifications

- Workday Pro (Payroll or HCM)
- Certified Payroll Professional (CPP)

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.