Referral Intake Coordinator

At Vivie, you’ll find workplace flexibility in a culture that’s unique. It’s a place where you can grow, do excellent work, and stay grounded in purpose.
Schedule: Full-time | 80 hours/pay period | Monday - Friday 9:30 am - 6:00 pm

Pay Range: $21.00- $23.00/hour (non-exempt), based on experience, qualifications, and location.

Why Youll Love Working at Vivie

- Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier

- Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays

- Comprehensive health and wellbeing benefits

- Paid documentation time, plus mileage, drive time or car program options

- Career growth through scholarships, training, and professional development

As a Referral Intake Coordinator, youll ensure every client receives prompt, accurate, and compassionate service. This role is responsible for building strong referral partnerships, capturing high-quality client data, and supporting our home and community-based services. Your attention to detail and commitment to service will support timely care delivery—making you a critical part of Vivies client experience and operational excellence.

As a Referral Intake Coordinator, you will:

- Referral Management & Intake – Receive, review, and process referrals from physicians, hospitals, and other sources. Complete timely collection of complete and accurate intake data and ensure smooth handoffs to clinical teams.

- Customer Experience & Inquiry – Field inbound calls and inquiries to assess needs and align individuals with the most appropriate Vivie service line. Provide exceptional customer service that creates positive, lasting impressions.

- Maintain & Manage Electronic Health Records – Gather required client health information and securely store using Vivies EMR system to ensure accuracy and regulatory compliance.

- Collaborate with Sales Teams – Assist Sales staff with knowledge of their markets by communicating updates on referral partners, key contacts, and facilities. Be aware of referral source preferences and strive to meet their needs.

- Collaborate with Operational Teams – Assist HCBS staff with tasks that support care coordination and client service. Provide feedback on processes to continuously improve service delivery.

- Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This job also requires:

- High school diploma or GED required; Associate degree preferred.

- Experience with EMRs and knowledge of medical terminology.

- Strong organizational skills with the ability to manage multiple priorities independently.

- Excellent attention to detail and data accuracy.

- Strong communication and customer service skills.

- Ability to pass state mandated background checks.

- Physical capability to perform all essential job functions.

- Ability to read, write, and speak English to ensure effective communication with team members, clients, and visitors.

Additional Details:

- Employment Type: Hourly, Non-Exempt

- Department: Administration

- Travel Requirements: No

- This role does not include supervisory responsibilities.

At Vivie, we follow all federal, state, and local laws that protect against discrimination. We’re committed to creating and maintaining a workplace where everyone is treated with fairness and respect. Discrimination of any kind — based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, public assistance status, veteran status, familial status, disability, or any other protected characteristic — is prohibited.

We are dedicated to providing equal employment opportunities for all team members and applicants. That commitment extends to every part of employment, including recruitment, hiring, promotions, pay, career development, and all other conditions of employment. In addition, Vivie will provide reasonable accommodations to individuals with disabilities, in accordance with state and federal law.