About this role
As a Regional CCX Supervisor, you will communicate organizational needs to JCI/SAE members, motivate employees, and ensure that their work area achieves goals in areas such as profitability, accountability, and customer satisfaction. You will be responsible for client relations, safety program compliance, while partnering with the Regional JCI personnel on employee development and training coaching, recruitment, retention, and profitability of the region. You will ensure high levels of operating performance as measured by customer satisfaction, safety, profitability, and growth.
MCS Regional CCX Supervisor has the following main areas of responsibility:
- CCX Service Agreement Fulfillment
- Regional Deployment of JCI and subcontractors for CCX services.
- QA/QC
- Preventative Maintenance training and technical support.
- Technical Consulting
- Team Building
MAJOR RESPONSIBILITIES & DUTIES:
- Support APAC Supervisor with organizational needs overall.
- Supervise and coordinate the day-to-day operations of a regional CCX services including people, facilities, tools and equipment and customer service & satisfaction.
- Supervise client projects/accounts through providing technical expertise and troubleshooting, regular site visits, client interaction, and appropriate tools.
- Responsible for building and maintaining client relationships.
- Research, troubleshoot, and follow through for a prompt resolution of any customer question, problem, or complaint.
- Develop and maintain expert technical knowledge across the product/service line.
- Execute service level agreement SLAs.
- Identify and develop sales opportunities for service and project work.
- Assigns responsibility for executing project plans to key reports after careful assessment of how to utilize their qualifications and strengths.
- Monitors and reports the progress of all projects activity within the region, including significant milestones, and any conditions, which would affect project quality, cost or schedule. Provide project field support on projects, as required.
- Consults with APAC Supervisor on performance reviews for building leads; lead and motivate leads in human resources activities (such as raising retention rates).
- Contribute to building the infrastructure, personnel, and client base in their respective region.
- Works cohesively with APAC Supervisor to maintain and improve region profitability.
- Modeling excellent relations between the business and the community.
- Generate regional business reports (including invoicing), collect statistics, and ensure paperwork is properly completed in a timely manner.
- Provide information by collecting, analyzing, and summarizing data and trends.
- Protect organization's value by keeping information confidential.
- Engage and follow, systems, process’ and procedures implemented by the PMO.
- Other duties and projects as assigned, including hands on tasks on tools as required.