Logistics Support Coordinator, Transplant Logistics Command Center

Job Description:

TransMedics   has   initiated   a national program for organ retrieval and organ management with the goal of increasing   utilization   of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our   best in class   Transplant Logistics Command Center.

Transplant Logistics is a recently created organization responsible for leading all aspects of   TransMedics ’ transplant   logistics , enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant   logistics   operations, managed by a world-class central command center   operating   24/7 .    The  Logistics   Support Coordinator is part of the Transplant Logistics Command Center and supports   TransMedics   team members before, during and after missions.

The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM.

RESPONSIBILITIES

- Arranges travel   logistics   for NOP teams (surgeons, OCS   specialists   and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations .

- In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and   timely   manner; communicates itineraries clearly and efficiently as   required

- Assists NOP teams with any requests, issues, or concerns while on a mission

- Maintains   accurate   records related to reservations & airline ticket credits.

- Ensures compliance is met with all company policies,   procedures   and safety standards

- This is a non-exempt position. The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends

- Performs other   TransMedics   tasks and duties as assigned

MANAGEMENT RESPONSIBILITIES

- This position will not have management responsibilities.

MINIMUM QUALIFICATIONS

Customer service, travel, or   logistics   experience with:

- High school diploma and 5 years professional work experience

- Associates degree and 3 years professional work experience

- Bachelors   degree with experience gained from undergraduate work experience

- Flexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidays

PREFERRED QUALIFICATIONS

- Proven ability to multi-task and calmly manage several projects at once

- Strong analytical skills and the ability to make sound recommendations based on thoughtful and   accurate   analysis

- Outstanding customer service skills

- Excellent written and verbal communication skills

- Strong team   player, willing to step in and help others as needed

- Tech savvy and able to learn new systems,   apps   and processes quickly

Employee Benefit:
Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA Dental Vision  Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability 401K Plan Pet insurance  Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.