Director, forensic services

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):
161,600 - 197,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
20%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our Claims team is growing and is looking for a Director, Engineering Department to provide national leadership to the Forensic Engineering team within a property and casualty insurance environment.

The team provides technical expertise in support of complex claims, including cause and origin analysis, damage assessment, risk evaluation and the development of technical recommendations.

We are open to considering two complementary profiles:

- An engineering leader with experience in forensic engineering, technical expertise or claims;

- An experienced leader of technical teams within a claim’s environment, with strong leadership, operational management and transformation experience, without necessarily having an engineering background or professional engineering designation.

In both cases, the successful candidate must be able to lead a national team, mobilize managers and technical experts, and ensure consistency, quality and the ongoing evolution of practices across Canada.

Work model: Hybrid, combining office presence with regular travel to various regions across Canada.

Reporting to the Deputy Senior Vice-President, Claims, the successful candidate will lead a team of Forensic Engineering Managers located across several regions of Canada. The successful candidate will be responsible for ensuring national team cohesion, supporting the team’s growth and implementing the capabilities, processes, standards and practices required to meet the organization’s evolving needs.

Key Responsibilities

- Define the national vision, strategy and priorities for the Engineering team, in alignment with Claims and organizational objectives.

- Lead, engage, coach and develop the team’s managers to ensure consistently high performance across all regions.

- Foster the development of a high-performing, inclusive management team focused on collaboration and continuous improvement.

- Establish an effective structure, governance model and collaboration practices to support the growth and evolution of the national team.

- Harmonize processes, practices, quality standards and performance indicators while taking regional realities into consideration.

- Ensure national governance of complex technical, operational or reputational matters, ensuring that appropriate expertise, risk-management practices and escalation processes are applied.

- Collaborate with Engineering Managers and senior technical experts to ensure the quality, consistency and rigour of technical decisions across all regions.

- Advise the Senior Vice-President, Claims, and senior leadership on technical, operational, organizational and strategic matters related to the Engineering team.

- Lead or support national projects and initiatives related to transformation, continuous improvement and the implementation of new technologies.

- Oversee a portfolio of complex projects, including planning, prioritization, risk management, resource management, cost management and timelines.

- Develop and manage the national budget, as well as the capacity, resource and development plans for the Engineering team.

- Monitor results related to quality, productivity, turnaround times, customer experience and operational effectiveness.

- Collaborate closely with Claims teams and other partners across the country.

- Maintain trusted relationships with suppliers, external experts, strategic partners and professional organizations.

- Ensure compliance with the legal, regulatory, professional and ethical requirements applicable to engineering and claims activities.

- Promote knowledge sharing, innovation, succession planning and skills development within the team.

- Provide leadership on complex matters requiring a high level of judgment, coordination and national leadership.

- Foster a culture of accountability, collaboration, excellence and continuous improvement within the management team and throughout the organization.

Skills and Qualifications

- Bachelor’s degree in Engineering, Applied Sciences, Technical Management or another relevant discipline. An equivalent combination of education and relevant experience may be considered.

- Minimum of 10 years of relevant experience in engineering, forensic engineering, technical expertise, claims or a related field.

- Demonstrated experience managing technical professionals, experts or specialized teams in a complex or highly technical environment.

- Minimum of three years of experience managing managers or other leaders. Forensic Engineering Managers with a strong track record leading technical teams and demonstrated ability and potential to lead a management team are also encouraged to apply.

- Experience leading geographically dispersed teams or operating in a multi-site environment is an asset.

- Experience in property and casualty insurance, claims or forensic engineering is an asset.

- Membership in a Canadian provincial engineering association or eligibility for professional licensure is an asset.

- Strong understanding of technical governance, risk management, quality standards and professional practices.

- Excellent strategic-thinking skills and the ability to translate a national vision into concrete and measurable action plans.

- Strong influencing, mobilization and collaboration skills with partners at various organizational levels, functions and regions.

- Experience managing complex projects, organizational transformation and change management initiatives.

- Experience in budget management, resource planning and performance monitoring.

- Sound judgment and the ability to make informed decisions in a complex and constantly changing environment.

- Proven ability to balance strategic, people-related, operational, financial, technical and regulatory considerations.

- Excellent communication skills and the ability to build trusted relationships with experts, managers, senior leaders and external partners.

- For candidates based in Quebec, bilingualism in French and English is required. For candidates based in other provinces, bilingualism is considered an asset.

- Willingness and ability to travel regularly to various regions across Canada.

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Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.