Supervisor, Patient Access

Essential Responsibilities
•Ensures Director/Senior Leadership are informed of any significant issues affecting patient satisfaction, timeliness of services, reimbursement, or patient flow.
•Collaborate with local Department Leaders/Administration, Revenue Cycle leaders, and Patient Entry Ops Leadership team to improve processes and outcomes.
•Responsible for adequate staffing and coverage in all Patient Entry areas.
•Supervise staff performance and provide guidance, feedback, and coaching where necessary.
•Resolves operational issues and challenges for the department.
•Ensure the accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
•Complete staff evaluations
•Assist with the recruitment, scheduling, and discipline of staff.
•Provide high-quality service to patients and resolve any issues or complaints promptly and professionally.
•Train staff on policies, procedures, systems, and regulatory requirements.
•Monitor quality assurance measures and ensure compliance with JCAHO, HIPAA, and other standards.
•Ensure proper utilization of software and technology tools.

Education Level
Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level
Minimum of 3 years of experience, including at least 1 year in a management role
- Previous supervisory experience preferred.
- Flexible in maintaining and responding during operational hours
- Knowledge of JCAHO, HIPAA, and other regulatory requirements.

Licenses and Certifications
Not Specified

Skills
- Excellent communication, interpersonal, and customer service skills
- Analytical and problem-solving skills
- Proficient in Microsoft Office and other software applications

Physical Demands
•Sitting
•Standing
•Extended Computer Usage
•Walking

Work Environment
•Well-lit
•Remote
•Noise Level -Quite
•Climate ControlledFor this US-based position, the base pay range is $57,640.00 - $73,102.94 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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