Overwatch Dispatcher

About United Road

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.

Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

Overwatch Dispatcher

Overwatch is United Roads centralized operations and risk monitoring team, providing real-time visibility, proactive exception management, and escalation support across our transportation network.

The role

The Overwatch Dispatcher plans, assigns, and manages loads from tender to delivery. This seat buys third-party capacity within the rate corridor, keeps carriers loyal to the network, and owns the status truth on every active order on its board.

It is also a service seat. When a vehicle is running behind, sitting too long, or off plan, the Dispatcher knows it first, fixes what can be fixed, and tells the right people before they have to ask. The role calls for someone who thinks quickly, exercises independent judgment, and works with professional car haulers, account managers, and internal stakeholders in a courteous and professional manner every day.

The best people in this seat balance a car hauler's revenue needs against service requirements and company profitability, on every load, without losing their tone or their temper.

Responsibilities

Operations

- Plan, coordinate, and manage loads efficiently and cost-effectively from load assignment through delivery

- Work the load board to zero unassigned orders past threshold, every shift

- Buy capacity within the rate corridor; take exceptions to the Site Manager with a reason, before the fact and not after

- Keep every active order's status current in the TMS before end of shift — the system is the truth other people act on

- Monitor all current orders to confirm accurate pick-up and delivery against customer performance standards

- Flag at-risk deliveries the moment they are known, never after the miss

- Resolve exceptions on your own orders the same shift, or escalate with what you have already tried

- Other duties as assigned by the department manager or senior management

Carrier Relationships & Service

- Serve as the first point of contact for professional car haulers and carriers on assigned orders: fast, straight, and professional

- Build real relationships with your carriers — they should take your call first because you have been fair and honest with them

- Own proactive status communication: push updates, ETAs, and exceptions to account managers and site teams before they have to ask

- Work side by side with the account managers on your accounts — share the operational picture daily, align on priorities, and give them what they need for the conversations they own

- Troubleshoot and resolve service issues effectively and professionally; pull in whoever is needed to close them out

- Balance the car hauler's revenue needs with service requirements and the company's margin, on every load

- Set the tone on every interaction: courtesy under pressure is a job requirement, not a personality trait

People

- Support new team members informally; the team's standard is everyone's job

- Cover teammates' boards during rotations and absences without dropping status quality

Financial

- Know the margin on every load dispatched

- Log every carrier decline with a reason — this feeds the analytics rate desk and the carrier network team's capacity planning

- Protect revenue by keeping units moving: dwell is money sitting still

Schedule & Coverage

Vehicles move around the clock, so our dispatch desk covers more than a nine-to-five. Here is exactly what that looks like, so there are no surprises:

- Later shift: 1:00 PM to 10:00 PM

- Weekends: one weekend per month

- Rosters are published two weeks ahead so you can plan your life around them.

Performance & Development

- Come to your weekly one-on-one with the Site Manager prepared: know your board, your numbers, and your risks before you sit down

- Treat it as a working session, not a status report — bring the blockers you need cleared and the decisions you need made

- Own your scorecard. It is reviewed with you, never done to you, and you should never be surprised by what is on it

- Carry one development goal at a time and work it with your Site Manager until it is closed

- Give and take feedback in the moment; the standard is set every shift, not once a quarter

Location

On-site – Plymouth, MI (this is not a hybrid role)

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

Health & Wellness

- BCBS PPO Medical with Telehealth

- Delta Dental

- NVA Vision

- Company Paid Life and AD&D

- Supplemental Life

- Dependent Life

- Short-Term Disability

- Employee Assistance Program (EAP)

- New Vehicle Supplier Discounts

Financial Benefits

- 401(k) with Company Match

Work-Life Balance

- PTO Program (Vacation, Sick, Personal, Jury, Bereavement)

- 6 Paid Holidays