About this role
JOB SUMMARY:
Oversees daily wire, EFT, and ACH operations for the bank in accordance with bank policy and applicable regulations. Provide account analysis/reconcilement of our external accounts for liquidity and maximizing potential earnings. Prepare, maintain, and process confidential records and reports.
ESSENTIAL FUNCTIONS:
- Provide quality customer service to both internal and external customers.
- Schedule and train employees in wire functions. Meet required deadlines to optimize customer service.
- Knowledgeable about the bank's Reserve Requirement, correspondent bank account analysis, service charges and all related reporting.
- Submit wire transfers via DirectLine wires. Process incoming wires and notify customers according to their instructions.
- Understand and use the NACHA rules for all ACH transactions.
- Process ACH Disputes, ACH returns, ACH prenotes and possible OFAC hits on all ACH.
- Process outgoing ACH for the bank in a timely manner.
- Monitoring ACH credits received for initiation under false pretenses.
- Demonstrate good judgement when processing work in accordance with bank policies and procedures.
- Review documentation for compliance with policies and regulatory requirements.
- Cross train to serve in other areas as needed.
- Recognize opportunities to cross sell bank products and services.
- Perform additional duties as assigned by supervisor relating to the bank and its functions.
SKILLS/ABILITIES REQUIREMENTS:
- Excellent Customer Service Skills
- Professional Communication Skills
- Multi-task/Detail Oriented
- Knowledgeable of wire transfers and Jack Henry software
- Proficient in Microsoft Office and Jack Henry products
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required
- Minimum of 3 years of banking experience
PHYSICAL REQUIREMENTS:
- Must be able to sit for extended periods of time, bend, twist, view and use a computer, and telephone with an earpiece or headset.
- Must be able to lift up to 15 lbs. at times.