Crown Financial Services Representative

WHO WE ARE

Crown Financial Services (CFS) provides financial shared services to Hallmark and its subsidiaries, all of whom are our internal customers. Services include Accounts Payable, Business Expense, General Ledger, Fixed Assets, and Payroll. CFS provides exposure to a variety of businesses, domestic and international, and their specific accounting issues. Accuracy, reliability, problem solving, process improvements and efficiencies, and a focus on customer service are critical to our success.

WHAT THE ROLE ENTAILS

- Process Accounts Payable transactions in SAP ECC related to payments, invoices & credits.

- Follow detailed Standard of Procedure (SOP) for entry into SAP/ERP system.

- Research and answer internal and external customer questions with a customer service focus. This may include but is not limited to:

- Navigating SAP/ERP system to determine root cause of issue.

- Utilize analytical and problem solving skills to review history and determine proper solutions experienced by CFS customers.

- Research and resolve returned payments.

- May sometimes require working as a team to resolve more complex issues.

- Collaborate with Tax Department. Support statutory audit adhoc requests; copies of cashed checks, work on bank portals, etc.

- Work closely and collaboratively with Vendor Master Team to build and strengthen working relationships with various areas across Hallmark. Work may include; coordinating special types of payments, resolving issues, releasing payments, creating payment files, assisting with contacting vendors when refund is due back to HMK, etc. CFS Representative role may have high impact on the vendor relationship.

- Monitor and answer adhoc questions in shared mailbox; internal and external clients.

- Other work related duties as assigned.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

- Bachelors degree or 4 years of professional work experience

- 2 years professional work experience in Accounts Payable or Procurement

- 2 years of professional work experience using SAP or other ERP systems

PREFERRED QUALIFICATIONS

Your resume/application will stand out if you have:

- Bachelor's degree in Finance or related field.

- Experience working in a shared services environment.

- Strong analytical and problem solving skills.

- Strong attention to detail and accuracy in processing financial transactions.

- Ability to research, analyze, and resolve payment or invoice discrepancies.

- Strong and effective written and verbal communication skills with a customer service mindset.

- Demonstrated ability to manage multiple priorities to meet deadlines in a high-volume environment.

- Ability to collaborate with diverse group of individuals, internal and external.

- Continuous improvement or process efficiency mindset.

ADDITIONAL DETAILS:

- This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.

- This is a hybrid position, with the flexibility to work from our recently renovated headquarters building in Kansas City, MO, and from your residence within the KC metro area.

Nows your chance to embrace a future with Hallmark—just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. Thats why millions of people all over the world connect with the Hallmark brand . It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmarks second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, well make the best use of the skills and talents you already have. Well also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. Were seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.