About this role
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Provide Tier 1 operational support to client users, suppliers and program team
- Manage shared e-mail accounts, helpdesk, and caring for all tickets/inquires to successful resolution
- Ensure fully compliant onboarding of contractors
- Manage the full cycle invoicing error resolution and validation process, including accounting code issues, monitoring and follow up for invoice aging
- Complete program compliance audits
- Validate rehire restrictions
- Processing data entry updates
- Review case management activity and operationalize findings
- Timesheet approval/delay monitoring
- Support the processing of security ID requests
- Monitor/identify and take action on program reports
- Perform assessment (audit) pursuant to agreed-upon scope
- Tenure monitoring via report in collaboration with the service delivery team
- Update QRG’s
- Manage assignment/work order changes
- Follow up on workflow items pending approvals
Qualifications