Director - Client Relationship Management

The Role

For compensation surveys,

Compensation Surveys/Industry:
• Provides end-to-end leadership for an RDI ( Rewards Data Intelligence) industry sector, planning, building, and leading industry client communities.
• Recognized internally as an RDI industry Subject Matter Expert (SME).
• Develops the annual industry business plan and leads its implementation at the country and/or sub-regional level.
• Commercial management: Develops, monitors, and reviews lead generation plans to drive profitable product growth.
• Collaborates across Lines of Business to identify key large TMO opportunities.
• Partners with Product Development to ensure surveys reflect current industry issues, trends, and changes.
• Develops, monitors, and oversees the implementation of global and regional industry business plans, while participating in or leading relevant WTW groups.
• Holds overall accountability for the end-to-end survey process, ensuring quality standards and timely delivery.

For consulting projects:

• Lead large consulting projects with RDI colleagues and W&R consultants with data & analysis, data interpretation, reports and presentations constructions to deliver projects to high level HR or business leaders.

Others:
• Manages own time effectively, organizing work to deliver on agreed-upon deadlines and within budget guidelines. Produces error-free work (e.g., questionnaires, spreadsheet templates, data loading/validation, report components, final sponsor and participant reports) following Rewards Data Intelligence standards. Uses surveys and/or public documents to compile market data.
• Accepts accountability for assigned contributions to collective efforts, works effectively with differing interpersonal and work styles. Adapts to new situations such as teams, projects or work processes with a positive attitude. Seeks information to clarify personal accountability in change processes, demonstrates an openness to change processes.

The Requirements

• 10 years of strong experience in compensation, consultant, client service.
• Strong Business Acumen and Commercial skills
• High technical compensation & benefits background
• Demonstrate client service focus and flexibility in supporting internal client requests
• Strong communication skills. Ability to communicate written and spoken with internal colleagues or external clients in Spanish and English fluently.
• Demonstrate analytical skills and problem-solving.
• Complete multiple projects at one time, with very tight deadlines.
• Good knowledge of Microsoft Excel.Familiarity with PowerPoint.
• To be “learning oriented”

Equal Opportunity Employer