About this role
Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!
SUMMARY:
The Players Club Representative I is responsible for delivering exceptional customer service, enrolling new guests into the Players Club, reprinting club cards when need and informing guests on current promotions. This role also involves assisting guests with account inquiries, including point balances, available offers, upcoming rewards, and explaining tier status and benefits.
RESPONSIBILITIES:
- Enroll new guests into the Players Club and explain program benefits
- Assist guests with account questions, including points, rewards, and tier status
- Issue reprints of the player cards
- Promote casino promotions and offers
- Direct guests to promotional kiosks for self -service options
- Maintain knowledge of current events, promotions, and property amenities
- Maintain accurate guest records and data entry
- Handle guest concerns or escalate issues when necessary
- Ensure compliance with gaming regulations and company policies
- Provide general information about the casino, hotel, and amenities
- Perform casino wide announcements as requested
- Answer phones and direct calls if needed and provided accurate information
Qualifications
QUALIFICATIONS
Education/Experience:
- High school diploma or equivalent
- Strong customer service and communication skills
- Basic computer and data entry proficiency
- Must be able to obtain and maintain a Coeur dAlene Tribal Class A Gaming license
- Must type 25 WPM
- Must be 18 years of age or older
- Must be able to maintain strict confidentiality
Skills/Knowledge:
- Previous customer service or hospitality experience
- Experience in casino operations or player rewards programs
- 40 WPM preferred
- Must work well in a team environment
- Strong multitasking skills
- Basic problem-solving skills
- Be able to follow detailed instructions precisely
Working Conditions
- Fast-paced environment with frequent guest interaction
- Sitting for extended periods
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 40 pounds, stand, walk, twist, and perform repetitious activities. Specific vision abilities required by this job include close vision and ability to adjust focus.
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur dAlene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.