Training Specialist - Central Ave (9180)

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

The Training Specialist designs, coordinates, delivers and evaluates training programs. The Training Specialist works to standardize, clarify, and create efficiencies in integrated systems and processes across all Terros Health programs with a specialized focus on clinical training. The Training Specialist partners closely with clinical and operational leaders to support onboarding, ongoing staff development and continuous learning, emphasizing adult learning principles, clarity, and practical application in day-to-day work. This position reports to the Manager of Learning and Development.

The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

- Supports employees through their transition from new employee orientation to on-site onboarding, by supporting and coaching new employees, assessing their skills and knowledge, developing customized training plans, growing their competencies and following up to gauge progress to support successful and lasting employment.

- Through an in-person, competency-based approach, orients employees to the core functions of their position, including key responsibilities by introducing all tools available, including but not limited to policies, procedures, protocols, training packets, etc.

- Works closely and maintains collaborative relationships with supervisors and site and program leadership to ensure comprehensive and supportive training experience.

- Designs, facilitates, and continuously improves training programs that support Service Excellence standards, clinical workflows, and operational consistency across Terros Health

- Partners closely with clinical and operational teams and internal subject matter experts to assess training needs and translate system changes, policies, and best practices into clear, accessible learning experience, aligning with organizational priorities and expectations

- Supports the rollout of new initiatives, tools, workflows, and service standards by developing and facilitating effective training plans and materials

- Develops and maintains training content, including curricula, facilitator guides, job aids, checklists, and procedural documentation to support consistent practice

- Develop training plans to resolve inefficiencies in areas where improvement is needed. Ensures competency of trainees at the time the training is offered

- Facilitates live and virtual training sessions, workshops, and learning forums, adapting delivery to meet the needs of diverse audiences and programs.

- Facilitates trainings through a variety of learning interventions including, but not limited to, instructor-led, facilitated, on the job, coaching, 1:1 tutoring and distance learning, to advance a consistent vision, philosophy and approach to mission-driven, high quality, outcomes focused clinical care.

- Evaluates training effectiveness through feedback, participation data, and observed practice, and recommends adjustments to improve learning outcomes.

- Maintains knowledge about clinical programs and services, program/site workflows, position requirements; and provides ongoing technical support to clinical staff regarding Electronic Health Record.

- Models and reinforces Service Excellence behaviors and expectations in all interactions, training environments, and cross-functional work

- Maintains training schedules, course records, and reporting within the Relias workforce management platform to ensure accurate tracking and compliance

- Supports workforce engagement initiatives by contributing to learning experiences that strengthen confidence, consistency, and connection to mission

- Develops and maintains a peer relationship through regular meetings, planned events and ad-hoc activities focused on helping employees make a smooth transition and establish a sense of belonging. Encourages and promotes participation and engagement to facilitate cultural orientation and connection.

- Ensures that training delivered is compliant with state and other contractual obligations and stay current on best practices in adult learning, facilitation, and healthcare training, and apply relevant improvements to training approaches.

- Ensures the smooth and effective functioning of training events for all departments by partnering in the management and coordination of logistics and training systems for training programs and sessions.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

- Multiple medical plan options, including a no-premium plan for employees and their families

- Multiple dental plan options, including orthodontic coverage

- Vision insurance

- Group life and disability insurance

- Pet insurance

- 401(k) plan with company match

- Interest-free medical line of credit

- Financial education, planning, and support resources

- Monetary company contribution toward eligible benefits

- Bilingual pay differential

- Generous Paid Time Off (PTO) – 3 weeks off in the first year

- Paid Sick Time

- 10 paid holidays annually

- Comprehensive wellness program featuring wellness challenges, activities, and prizes

- Employee Assistance Program (EAP) available to employees and their family members

- Trip Reduction Program

- Ongoing professional growth and career development opportunities, including:

Scholarships

- Clinical supervision

- Continuing Education Units (CEUs)

- Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

- Access to the Working Advantage Employee Discount Program, with savings on:

Gym memberships

- Car rentals

- Flights, hotels, movie tickets, and more

Qualifications

- A bachelor's degree in learning and development, education, business administration or in a behavioral health related field

- A minimum of two years of related experience that includes coaching, training or talent management areas; OR equivalent combination of education and experience that provides the required knowledge, skills and abilities

- Previous work experience in behavioral health preferred

- Knowledge of training and learning concepts

- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

- Experience with development and implementation of training plans and policies and procedures

- Experience in developing and delivering training

- Experience training in the use of Electronic Health Records, such as NextGen

- Excellent oral and written communication skills

- Highly organized with ability to manage multiple ongoing projects

- Knowledge of clinical best practice documentation standards

- Must have a valid Arizona drivers license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Healths driving policy

- Must pass a TB/Drug test, and criminal background check

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.