IT Helpdesk Technician

The Role: The IT Helpdesk Technician will provide hands-on technical support with the IT Operations Team. This role requires solid troubleshooting skills in a Microsoft Windows/M365 environment with a great customer service mindset. This is an on-site based job with occasional travel to remote sites. On-call and after-hour support on a rotational and as-needed basis is required.

Location: Salinas, CA

Areas of Responsibility:

- Provide onsite and remote support for desktops, laptops, monitors, printers, mobile devices, and other end-user equipment.

- Provide end user support for Windows operating systems, Microsoft 365, and various business applications.

- Install, configure, troubleshoot, and repair hardware.

- Image, deploy, configure, and upgrade desktop, laptop and mobile systems.

- Troubleshoot user account issues, password resets, and File Rights Requests.

- Support conference room technology and peripheral devices.

- Answer support tickets, documenting resolutions within the ticketing system.

- Assist in updating and maintaining internal documentation.

- Assist with maintaining IT equipment inventory.

- Ability to lift and implement devices at 30lbs

- Must have a valid driver's license

- Other duties as assigned

Preferred Qualifications:

- Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred but not required.

- CompTIA A+, Network+, or other industry-recognized certifications a plus.

- Experience with Active Directory and endpoint management tools.

- Experience supporting hardware deployments, device refresh projects, or office moves.

Ideal Candidate:

- General understanding of Windows Operating Systems and Microsoft Applications

- Good documentation practice

- Ability to work effectively both independently and as part of a team.

- Bi-Lingual (Spanish & English)