About this role
About SOL Mental Health
At SOL Mental Health , we’re redefining what’s possible in mental health care—starting with you . As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.
Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems —areas where your expertise becomes invaluable.
At SOL, you'll find:
- True ownership opportunities in a growing organization where your ideas can become organizational standards
- Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
- Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
- Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management
Why Building Something New Matters
Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.
Our Culture: How We Show Up Every Day
Our values guide every interaction—with each other, with our patients, and with our communities.
❤️ We Lead with Heart
💡 We Look for the Good
💪 We Strengthen Each Other
🏆 We Strive for Excellence
🚀 We Break New Ground
Care Team Members at SOL...
- Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.
- Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
- Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.
- Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
- Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
- Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.
- Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
- Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
- Meet productivity goals and perform additional duties as assigned.
Job Requirements & Skills
- Able to effectively manage difficult situations and de-escalate issues that arise.
- Ability to interact and work professionally and effectively with a diverse population.
- Highly organized and able to juggle many tasks at once.
- Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
- Experience with EMR/EHR systems, specifically Athena, preferred.
- Ability to interpret, adapt and apply guidelines and procedures.
- Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able effectively communicate over the phone, computer, and face to face.
- Must be able to lift up to 15 pounds at times.
- This is a Full Time, in-person role based out of our Ballston location.
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
- Paid Time Off & 10 Paid Holidays
- 401(k) with employer match
- Short & long-term disability
- Life insurance
- Employee Assistance Program (EAP)
Compensation | The estimated hourly compensation for this role is $24.00–$25.00 per hour , depending on experience. This role is also eligible for a monthly bonus based upon metrics set for the role.
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Commitment to Inclusion
We’re building a diverse, inclusive workplace where everyone feels supported and valued.
Apply today and start building your career in mental health.