Field Service Engineer

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Summary:

- To install, calibrate, maintain and repair instruments in the Company’s product portfolio - Laboratory Equipment and Third-Party Products (including Environment monitoring and Gas detection equipment) in a professional and reliable manner.
- Perform to designated goals of turn-around-time, utilization, response time, repair rate and customer expectations.
- Undertake calibration activities in the Industrial Calibration Lab, under the direction of the Industrial Calibration Engineer and Technical Controller.
- To achieve service revenue budget by championing Company products, developing strong customer relationships and working closely with commercial and operations teams.
- Respond quickly and actively to customer needs. Maintain close relationships with Company Sales, Marketing, and Service teams to address service and product issues effectively.
- To be highly responsive and proactive in dealing with customer’s needs.
- To carry out your employment in an efficient and commercially appropriate manner.
- Help the business Group's customers gain the most from our products by offering advice and technical support, fostering a partnership.

Key Responsibilities:

- Work with Service Operations staff to effectively manage field service activities and complete administration requirements to support the business.
- Promote and develop the Technical Service capability.
- Take ownership for customer satisfaction for services performed.

- Up to 20% allocation to calibration tasks in the Industrial Calibration Laboratory

- Work in accordance to all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S.
- Maintain company property according to company policy, including but not limited to: GOA stock, Company vehicle, Telephones, Computer and other material deemed company property.
- Take reasonable care of your own health and safety, as well as the health and safety of others.

Key Focus Area:

To maintain a professional and positive attitude whilst being committed to our things we value of integrity, intensity, innovation and involvement. Including:

- Exceeding customer service level expectations (external & internal)
- Working to agreed deadlines
- A focus to finding solutions
- Working within quality and company policy guidelines
- Maintaining professional appearance at all times

Other

Other duties as directed by Service Management.

Minimum Requirements/Qualifications:

- Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Excellent customer service and communication skills, both written and verbal
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to effectively train and support customers in equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Proficiency in holding a restricted electrical license desired, or relevant skills and experience to obtain one.

Skills & Attributes

- Strong analytical skills.

- Physical ability to lift up to 20kg and work in various laboratory environments
- Strong organizational and time management capabilities

- Effective interpersonal, communication and listening skills.
- Ability to respond to customer needs with short notice
- A dedication and commitment towards displaying a professional and positive attitude to work.
- An ability to think strategically and laterally in order to enhance business opportunities.
- Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
- Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
- Proficient in Microsoft applications including Microsoft office.

Benefits

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

- Health & Wellbeing:  Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility:  Balance your work and personal life with flexible arrangements.
- Extra Leave:  Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering:  Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development:  Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific , where diverse experiences, backgrounds and perspectives are valued.

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Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.