Inside Service Coordinator (Keene)

MAIN DUTIES & RESPONSIBILITIES

Due to continued growth within the USA service team, we have a vacancy for a full time (40 hours/week) inside service coordinator to support our customer base.

After completing a training program, you will be involved & responsible for the following activities:

- Issue service quotations to customers

- Track customer calibration frequency and outreach to customers past due

- Promote and quote service contracts

- Initiate e-mail campaigns promoting upgrades and services

- Coordinate service visits with customer and field service engineers

- Maintain customer databases

ESSENTIAL & DESIRABLE SKILLS

Skills & Experiences:

- High energy level with ability to take initiative.

- Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.

- Ability to articulate clearly and timely with customers to provide world class service.

- Drive and collaboration experience to identity process improvement areas.

- Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.

- Good communication skills (verbal and written) and the ability to interact effectively in English.

- Follow set procedures but can identify when change is required.

QUALIFICATIONS

Requirements:

- College degree with internship experience or high school diploma and customer service experience in professional workplace.

- Proven experience in high demand customer service.

- English: good communication skills, written and spoken.

- Able to lift 25lbs to assist with spares and service shipments.

- Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.