About this role
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Collections Analyst, you'll be able to do the following tasks/function: Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment Independently collect past due invoices by contacting customers via phone, email, or portal Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications. Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log. Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company. Preparation of weekly aging report and prioritize accounts based on overdue status. Bachelor's Degree in Finance, Accounting or other Business-related course Excellent understanding or working knowledge of general finance and various finance concepts and principles. Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application. Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage. Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management. Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics Strong problem solving and analytical skills, results - oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill Good communication skills, both in spoken and in written English, and has neutral accent Must be willing to work on a Night shift schedule. Amenable to a full work onsite setup in Naga City, Bicol. At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B). At least 2 years of accumulated experience in collections support (voice-support) is required At least 2 years of accumulated experience in disputes management is required. Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged. Philippines Enterprise Operations Hybrid Professional Naga City, PH (0856) IBM Business Services