About this role
Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company.
As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support.
This position requires on-site presence at our Jerusalem office at least 4 days per week
This position is temporary for one year.
What will your job look like:
- Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system
- Record events and problems and their resolution in logs
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
All you need is:
- 2+ years of proven experience as a help desk technician or other support role.
- Minimum one year experience supporting Linux/Windows/Mac.
- Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking
- Ability to diagnose and resolve complex technical issues
- Proficiency in English
- Customer-oriented and service oriented
- Excellent communication skills
Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!