About this role
Who are we looking for?
We are seeking a highly skilled Technical Service Engineer who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.
## What will you be doing?
###
- Customer Support: Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.
- Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes.
- Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations.
- Problem Solving: Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
- Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
- Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities.
- Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
- Documentation: Prepare detailed reports on trials, technical findings, and recommendations.
Who are You?
###
- Customer-Centric: You are committed to understanding customer needs and delivering value-added solutions.
- Analytical Thinker: You approach technical challenges logically and make data-driven decisions.
- Clear Communicator: You can explain complex technical concepts in a way that is easy to understand.
- Collaborative: You work effectively across teams and build strong relationships internally and externally.
- Adaptable: You thrive in a dynamic environment and can manage multiple priorities.
What competencies will you need?
###
- Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
- Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
- Project Management: Ability to manage technical projects and trials from start to finish.
- Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
- Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.