V KYC

Key Responsibilities:

- Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
- Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
- Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
- Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Required Qualifications:

- Candidates must graduate with any Stream
- Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
- Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
- Good knowledge of VKYC processes
- Comfortable with technology, including video conferencing tools and CRM software.
- Strong attention to detail with the ability to spot inconsistencies in documentation.
- Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

- Previous experience in video-based KYC verification or in a customer-facing role.
- Multilingual proficiency is a plus but Hindi and English is a must.
- Knowledge of the financial sector and the regulatory environment.

Key Competencies:

- Communication: Clear and concise communication skills are essential for interacting with customers.
- Attention to Detail: Accuracy in verifying documents and recording customer details.
- Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
- Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.

Work Environment:

- Fixed working hours 9 AM to 6 PM, but includes weekend shifts.