Digital Product Management - Associate

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Product Management team to partner with the Business.

As an Associate – Product Owner in the Digital & Platform Services team, you will play a key role in leveraging AI and intelligent automation to streamline the end-to-end booking lifecycle—reducing manual touchpoints, accelerating accuracy, and driving business performance. You will collaborate with business and technology leaders to identify AI-driven opportunities, design smart automation solutions, and deliver results that matter to our firm and clients. You will be part of a team that values innovation, transparency, and continuous improvement, harnessing AI as a core enabler to achieve more together

Job responsibilities

- Set product vision/strategy and shape the roadmap through discovery (interviews, process deep-dives, data/controls analysis).
- Independently own key digital enhancements and features as required to deliver product vision, multi-year strategy, and roadmap . Ability to gather business requirements, break them into system requirements, define fine grained solution and independently work with technology to build and deploy the solution as per business requirements.
- Shape and scale responsible automation (rule-based, ML, generative AI, and agentic solutions), including operating design for agents, human-in-the-loop review, exceptions, and integrations.
- Apply Agile-at-scale practices to improve throughput and predictability; remove impediments and manage trade-offs across competing priorities.
- Ensure quality and readiness through test management and automation, production verification, and post-release monitoring; drive continuous improvement via root-cause analysis.
- Contribute to Release Management - Prepare for release windows, validate readiness, support deployment, Post Release Validation and monitor post go live.
- Partner with business stakeholders and controls to define target-state operating model and drive change management and end-user adoption : stakeholder mapping, comms/training plans, enablement materials, feedback loops, and adoption measurement.
- Contribute to program governance (operating model, decision forums, intake/prioritization, dependency management, risk/issue management, and execution reporting).
- Lead QA/UAT and support go-live, and continuous improvement using feedback and outcomes.
- Help Establish data insights for leadership : define KPI frameworks/OKRs, build executive-level dashboards, translate metrics into narrative, and drive decisions with evidence.

Required qualifications, capabilities, and skills

- Bachelor’s degree in Business, Finance, IT, or related field
- Demonstrated experience in delivering digital transformation in financial services
- Working knowledge of APIs, workflow platforms, data, analytics, automation, generative AI or agentic patterns, human-in-the-loop designs and production monitoring (deep coding expertise not required).
- Good understanding of wholesale lending processes , digital technologies , and risk/controls considerations in regulated environments.
- Expertise across the product lifecycle: discovery → delivery → launch → adoption → optimization .
- Strong data literacy : KPI/OKR design, dashboarding, insight generation, and executive storytelling to influence decisions.
- Experience in program governance for establishing visibility and transparency to leadership.
- Strong change management capability to drive adoption and measure behavior change/outcomes.
- Proficient with Microsoft Office and Agile tooling (e.g., Jira/Confluence or equivalent).

Preferred qualifications, capabilities and skills

- Demonstrated experience in delivering digital transformation in financial services (wholesale lending preferred).
- Candidates with knowledge of loan systems like Loan IQ, ACBS will be an added advantage
- Demonstrated experience applying AI and automation to transform operational workflows
- Knowledge of lending products, and end-to-end loan lifecycle processes
- Solid understanding of project management and business analysis techniques
- Strong communication and stakeholder management skills—able to translate between business and technology audiences with clarity