About this role
What You Will Deliver
- Provide training and improvement programs to Customer Service Representatives (CSR)
- Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
- Liaise with Senior Trainer to develop training solutions
- Conduct audit and assist in quality assurance
- Emphasize Customer Service Team’s standards and guidelines in the training programs
- Foster a sense of teamwork and continuous improvement in Customer Service Team
- Prepare periodic reports and presentations on management purposes
Who You Are
- Holder of Associate’s Degree or above
- At least 1 year of training experience or relevant educational background, preferably with HK market experience
- Experience in developing and implementing learning & development programs is an advantage
- Good training & coaching and communication skill
- Strong sense of responsibility and problem solving skills
- Proactive to upscale and improve the existing training process and materials
- High level of patience and observation skill to view matters in a holistic manner
- Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)
What We Offer
- On-job training
- Public Holidays, Birthday Leave & Medical Insurance
- A multi-cultural team
- A company provides a casual, flexible working environment
- A company promotes learning, continuous improvement, and personal growth