IAM Operations Manager

Job Summary:
Responsible for leading the organization’s cybersecurity operations team, with a primary focus on incident response, threat monitoring, and the execution of cybersecurity strategies, policies, and risk management practices to safeguard the organization’s systems, data, and infrastructure. The manager serves as a coach and mentor to security professionals, builds operational processes aligned with best practices and industry standards, and partners with engineering, IT, and business to protect critical systems, infrastructure, and data from evolving threats. Serves as an accountable leader for the people, processes, and technologies that prevent, detect, investigate, and contain cyber threats across enterprise, cloud, and OT environments. Owns SecOps outcomes (24×7 monitoring & incident response), the detection engineering program (use-case lifecycle, signal quality, automation), and the threat hunting program

Key Responsibilities:
Leads the execution of complex responses to computer security incidents in alignment with organizational policies and industry best practices. Coordinates and communicates with multiple business units during incidents, providing updates and actionable recommendations. Oversees root cause analysis and ensures that lessons learned are integrated into improved processes and protections. Leads teams in assessing severity, developing mitigation strategies, and prioritizing risk reduction activities. Monitors security-related intelligence sources (e.g., SANS, BugTraq) to maintain situational awareness of current attacks and trends. Collaborates with Cybersecurity Engineering teams and business to communicate risks and recommend security enhancements. Ensures that security technologies employed by the operations and incident response teams support and enhance operational processes. Identifies opportunities to improve operational efficiency, standard operating procedures, and incident response playbooks. Leads the application of recognized cybersecurity and IT frameworks (e.g., NIST, ISO, ITIL, COBIT) in alignment with organizational processes and controls. Manages, coaches, and mentors cybersecurity operations staff, fostering a culture of learning, accountability, and continuous improvement. Defines team objectives, evaluates performance, and supports professional growth through training and development. Participates in industry task forces and working groups to stay informed on evolving threats and best practices, and fosters a culture of continuous improvement in cybersecurity practices and awareness. Contributes to organizational situational awareness by managing and leveraging cybersecurity data sources.

Primary Function : The IAM Operations Manager is responsible for leading the organization’s IAM operations team across all IAM functions, with a primary focus on incident and problem response, general administration, monitoring, system availability, and compliance tasks. This role will also be responsible for execution of IAM strategies, policies, and risk management practices to safeguard the organization’s systems, data, and infrastructure. Key duties include managing team workflows, enforcing service-level agreements, and running security tools like Saviynt, MS Entra, CyberArk etc.

Core Responsibilities:

- Manage ongoing IAM operations and lead internal and multiple supplier teams in assessing severity, developing mitigation strategies, and prioritizing risk reduction activities
- Oversee maintenance and specific problem resolution. Anticipate, identify, track and resolve technical issues. Oversee delivery assurance, quality, and architectural governance
- Coordinate and communicate with multiple business units and various stakeholders at all levels during incidents. Provide updates and actionable recommendations
- Oversee root cause analysis and ensure that lessons learned are integrated into improved processes and protection
- Identify opportunities to improve operational efficiency, standard operating procedures, and incident response playbooks. Create and maintain clear, accessible documentation and standardized procedures to ensure consistent practices, traceability, and knowledge sharing across IAM functions
- Establish policies for Privileged Access Management (PAM), Identity Governance and Administration (IGA), and Access Management (AM).
- Integrate IAM solutions with enterprise applications, cloud platforms, and hybrid IT infrastructures
- Collaborate with stakeholders and business leaders to translate identity requirements into scalable, compliant solutions that are clearly understood
- Work across functions to improve IAM solutions to enhance compliance requirements and best practices
- Manage, coach, and mentor IAM operations staff, fostering a culture of learning, accountability, and continuous improvement
- Define team objectives, evaluate performance, and support professional growth through training and development
- Conduct industry and market research and maintain a working knowledge of technologies and emerging trends in the IAM space