Stage Assistant Manager

ROLE SCOPE

Support & Management

- Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans
- Assists in probationary feedback and discussions
- Daily operational management and scheduling of WBH and WBW
- Manages annual leave trackers to ensure park expectation coverage
- Supports in SOP and induction training

Daily Operations

- Oversee duty schedules for their area ensuring annual leave plans support operational readiness and ensure sufficient time off to colleagues
- Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events
- probationary meeting support
- disciplinary assistance as required
- show report calibration and execution
- Scheduling
- Rostering

Quality Assurance & Show Standards

- Establish and maintain quality control processes to ensure consistency across all entertainment offerings.
- Conduct regular inspections of green rooms, and performer presentation standards.
- Ensure all appearance standards align with brand guidelines, character integrity, and creative requirements.
- Support show quality initiatives by ensuring performers maintain a polished and performance-ready appearance.
- Ensures dossiers are updated and tracked as required.

Production & Project Support

- Supports Creative, Production, Entertainment, and Costuming teams on new shows, attractions, character programs, and special events.
- Support the scheduling of seasonal events, , festivals, and entertainment activations.
- Assist with rehearsals, performer fittings, and operational readiness for new productions.
- Supports and aligns with technical needs for shows, activations and M&G opportunities.

Health, Safety & Compliance

- Ensure compliance with health, safety, hygiene, and sanitation standards
- Maintain a safe and organized workspace, adhering to all organizational policies and procedures.
- Follow best practices for performer care.,
- Support risk management initiatives and report any safety concerns or operational issues promptly.
- Supports incident reporting and follows emergency response procedures as directed by the Stage Manager

QUALIFICATIONS

Essential

- Higher secondary or equivalent education.
- 1 year of experience in leadership and 2 years in the entertainment industry
- Proven leadership experience
- Problem solving
- Strong experience managing teams, schedules, and daily operational requirements.
- Understanding of entertainment, theme park, theatre, or live production environments.
- Strong quality control and attention-to-detail skills.
- Excellent communication, organization, and stakeholder management abilities.
- Ability to manage multiple productions, events, and operational priorities simultaneously.
- Experience within theme parks, attractions, cruise lines, theatre, film, or large-scale entertainment organizations. .
- Experience supporting seasonal events, parades, festivals, and large-scale entertainment activations.
- Experience in operational procedures.
- Experience supporting new attraction openings, entertainment launches, or operational readiness projects.
- Strong creative ability with experience contributing to character development and overall show aesthetics.
- Computer skills: Word, Excel, PowerPoint
- Excellent communication skills, both verbal and written.
- Knowledge of current Health and Safety guidelines.
- Discretion and sensitivity when dealing with confidential information

Desirable

- Bachelor’s Degree in Fine Arts or equivalent
- 3 years of stage management experience and/or 5 years of performance experience .
- Stage Management experience