About this role

Overview Are you passionate about helping customers realize value from cloud and AI investments? Do you enjoy building trusted relationships and driving measurable business outcomes? Then join us in shaping the future of customer success. At Microsoft Customer Experience & Success, you'll help our customers transform how they work, innovate, and grow with our technology. As a Customer Success Account Manager (CSAM), you'll build trusted relationships, drive measurable business outcomes, and help customers realize the full value of their Microsoft investments, creating lasting impact for their business and beyond. Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. As a Customer Success Account Manager in the Education/Public Sector field, you will be the trusted advisor and orchestration lead for our customers’ post‑sales journey. You own the customer success plan, align Microsoft resources to customer priorities, and drive adoption and value realization across Microsoft Cloud solutions.Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise. This role is flexible in that you can work up to 25-50% from home, fluency in German is a must. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="color: black; margin-bottom: 0cm; line-height: 107%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="color: black; margin-bottom: 0cm; line-height: 107%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="color: black; margin-bottom: 0cm; line-height: 107%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="color: black; margin-bottom: 0cm; line-height: 107%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="color: black; margin-bottom: 0cm; line-height: 107%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="color: black; margin-bottom: 0cm; line-height: 107%; margin-top: 0cm; margin-right: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization. </li></ul> Qualifications Required<ul><li style="font-size: 12.0pt; font-family: 'Times New Roman', serif;">Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management </li><li style="margin: 0.0cm 0.0cm 0.0cm 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">OR equivalent experience </li><li style="margin: 0.0cm 0.0cm 0.0cm 0.0px; line-height: normal; font-size: 12.0pt; font-family: Aptos, sans-serif;">fluency in spoken and written German and English is a must</li><li style="margin: 0.0cm 0.0cm 0.0cm 0.0px; line-height: normal; font-size: 12.0pt; font-family: Aptos, sans-serif;">Austrian driving license B</li></ul>Preferred:<ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="margin: 0.0cm 0.0cm 0.0cm 0.0px; line-height: normal; font-size: 12.0pt; font-family: Aptos, sans-serif;">Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)</li><li style="margin: 0.0cm 0.0cm 0.0cm 0.0px; line-height: normal; font-size: 12.0pt; font-family: Aptos, sans-serif;">Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification<ul style="list-style-type: circle; margin-top: 0.0cm; margin-bottom: 0.0cm;"><li style="margin: 0.0cm 0.0cm 0.0cm 0.0px; line-height: normal; font-size: 12.0pt; font-family: Aptos, sans-serif;">Project Management Institute (PMI) or equivalent Project Management certification</li><li style="margin: 0.0cm 0.0cm 0.0cm 0.0px; line-height: normal; font-size: 12.0pt; font-family: Aptos, sans-serif;">Prosci or equivalent certification</li></ul></li></ul> Customer Success Account Mgmt IC3 - The typical base pay range for this role across Austria is € 54,700.00 - € 91,000.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/v2/global/en/corporate-pay/austria-corporate-pay.html">https://careers.microsoft.com/v2/global/en/corporate-pay/austria-corporate-pay.html</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>