About this role
Administrative and Coordination Support, Payment Migration Program
Our Payments team is managing multiple concurrent customer migration workstreams. The work is not held back by the ability to execute. It is held back by follow through: open items with internal teams and external partners can sit unanswered because no one is dedicated to closing the loop. This role fills that gap by chasing responses, tracking open items to completion, and freeing project leadership from day to day administrative work.
## Core Responsibilities
- Follow up and closure on open items: Track every outstanding request across active workstreams (Product, Customer Success, Finance, and vendors) to a resolution date, not just a status. Escalate stalled items rather than letting them sit.
- Workstream coordination: Follow up on customer setup and onboarding data, support documentation such as FAQs and knowledge base articles, and open items related to fees, reporting, routing, and customer communications.
- Customer and logistics support: Assist leadership with customer notifications, equipment setup communications, and return or troubleshooting processes. Coordinate shipment and receipt logistics and help schedule customer go live dates, including calls with larger customers.
- Project tracking: Maintain and update the project tracker and flag any slippage against key milestones and deadlines.
- Meeting and communication support: Schedule cross team meetings, draft and send routine status updates, and maintain a single source of truth for decision owners and due dates.
## What Success Looks Like
No open item sits untouched for more than a few business days without a documented follow up. Projects stay on schedule because someone is actively moving them forward.
## Ideal Background
- Strong administrative or project coordination experience; comfortable owning a tracker and following up with people, not just updating a spreadsheet
- Clear, professional written and verbal communication, as this role interacts with customers and internal teams
- Organized and effective in ambiguous situations; able to prioritize across multiple concurrent workstreams
- Experience in payments, fintech, or technology a plus but not required
Logistics
- Start date: As soon as possible
- Duration: Temporary, through the active project period, with potential to extend
- Location: Remote or hybrid