PIV General Clerk I

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

PIV General Clerk I

Client: National Oceanic and Atmospheric Administration (NOAA)
Office: Office of the Chief Administrative Officer (OCAO)
Location: NOAA Headquarters – SSMC Badging and Credential Center, Silver Spring, MD 20910
Schedule: Monday–Friday; coverage is required during normal operating hours of approximately 7:00 a.m.–4:30 p.m., excluding federal holidays.

Position Overview

Crossroads Talent Solutions is seeking a professional and customer-focused PIV General Clerk I to support NOAA's Silver Spring Headquarters Badging and Credential Center. This position primarily serves as the Main Lobby Receptionist, providing front-desk customer service, visitor processing, telephone support, administrative assistance, and support for NOAA's credentialing operations.

The General Clerk I will interact daily with a diverse population that may include federal employees, contractors, NOAA scientists and administrators, students, active-duty military personnel, retirees, dependents, and visitors. The position requires professionalism, discretion, attention to detail, and a strong commitment to customer service. Performance Work Statement

Key Responsibilities

- Greet and receive incoming customers and visitors in a professional and courteous manner.

- Log incoming customers and coordinate or call for escorts when required.

- Manage a multi-line telephone system, including answering incoming calls, transferring calls, and recording clear and accurate messages.

- Respond to routine questions and inquiries received by telephone and email.

- Provide administrative support to the NOAA Badging and Credential Center.

- Assist with maintaining badging equipment, office supplies, inventory, and routine office communications.

- Collect identification cards from departing employees and contractors and assist with required termination actions.

- Develop and maintain organized filing and recordkeeping systems.

- Enter and maintain computerized records in government databases and Microsoft-based applications as required.

- Operate standard office equipment to prepare, compile, organize, and distribute information.

- Provide backup and general administrative support to other Badging Center personnel as needed.

- Perform other general clerical and administrative duties as assigned.

Required Qualifications

- Strong customer service and interpersonal skills.

- Excellent verbal and written communication skills.

- Ability to communicate professionally with federal employees, contractors, military personnel, and members of the public.

- Strong organizational skills and attention to detail.

- Ability to handle multiple responsibilities in a fast-paced environment.

- Ability to establish priorities and meet deadlines.

- Ability to exercise discretion, tact, diplomacy, and professionalism when handling sensitive matters.

- Ability to work independently as well as collaboratively within a team environment.

- Proficiency with Microsoft Office applications and general computer/database systems.

- Ability to review records and documentation for accuracy and completeness.

Security Requirements

- Must be a U.S. Citizen.

- Must possess an active Public Trust security clearance or be able to obtain one.

- Must comply with NOAA and federal facility security, identification, access, safety, and conduct requirements.

- Must safeguard Personally Identifiable Information (PII), Sensitive But Unclassified (SBU) information, and other protected or proprietary information in accordance with applicable federal requirements.

Benefits

- Medical/Dental/Vision Benefits Offered

- 401k

- Life Insurance plans

- Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Crossroads is committed to providing equal employment opportunities to qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process, participate in an interview, or otherwise participate in the hiring process, please contact [HR/email/phone]. Crossroads will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship, consistent with applicable law.

Equal Opportunity Employer/Veteran/Disabled