Customer Management Professional

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Region MED > SBU MED Service > Customer Service Management MED East

The Customer Service Management department ensures running and execution of the Service Contracts and Customer Relationship Management for our Service Contracts customers.

The department has an open and informal culture, where professionalism, team work, good communication and collaboration are key to our effective work. You will have the opportunity to work in an exciting industry and in a team of highly motivated and engaged employees.

Responsibilities

- Provide first-line customer communication, ensuring execution of the scope of contracts, customer commitments, managing the customer relationship and seeking additional/out of scope services / aftermarket sales

- Organize / represent Vestas in Service Contract customer meetings as required

- Building and maintaining relationships with customer representatives as well as with Vestas Service organization personnel

- Responsibility of working together and communicating effectively with all departments, in order to maintain a good level of interaction with the Field Operations and Technical Planning / Engineering and within the office to quickly inform and advise customers of all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc.

- Transact business, notifications, service orders, quotations etc. on SAP/Salesforce and adjacent systems. Identify and respond to customer time & material additional services, parts sales, aftermarket sales options and upgrades

- Provide first-line support to customers and be the prime interface between customers and Vestas towards handling issues and their resolution as well as all Vestas Service requests

- Own, manage and record all customer issues in a systematic way

- To be commercially aware of the contract's financial performance and requirements, track overdoes/open receivables until resolution, to inform /escalate cost overruns, requests out of scope and transition to new contracts

Qualifications

- The ideal candidate would have a solid (B.Eng./B.Sc.) technical or commercial education with previous experience (at least 3 years) in a customer-facing position for example contracting/sales, customer service or claim handling. Experience in the energy market for example within the power generation or the oil & gas sectors is valuable

- Familiarity with wind turbines or rotating machinery, plant, processes or systems would be also valuable

- You should be thoroughly familiar with Microsoft Office package, Excel, Power Point and SAP

Competencies

- You should be structured and accurate and possess good communications skills both written and oral and be comfortable communicating with customer's representatives

- Good stakeholder management skills

- Ability to build customer-centric attitude across collaborating functions & create sense of accountability towards customer requests

- Comfortable communicating and collaborating with customers and colleagues across the Vestas Organization

- Pay attention to detail, maintain a professional approach, prioritise your tasks and keep the overview even during hectic periods

- Enjoy working as part of a team, as well as being able to work on your own and have a good sense of humour

- Resilient and able to stay motivated in busy times

- Problem-solving mentality, able to follow through

- Interested and motivated by improvement

- Driving license B and readiness to travel 35%.

- Fluent in local language and in English

What We Offer

We offer an exciting chance to engage with some of our customers on a wide range contract types and technical offerings within our Service department, you'll get to work with some of the new long-term projects for the future of our Service business. It's a busy workplace where no day is the same. Becoming part of a team of skilled and experienced colleagues, all committed to wind energy, you will have the opportunity of developing a career within a very exciting and growing industry in a global company.

Additional information

This is a hybrid position based in Bucharest, Romania and requires 35% of travels per year.

We will be reviewing applications on a rolling basis, therefore, early applications are encouraged. To apply for this opportunity, please submit your CV in English.

Please note: We reserve the right to amend or withdraw this job posting at any time.

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Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.